Bojangles 151 Harbison Boulevard, Columbia, SC 29212

"Tried this location 3 times already and Everytime we went they said that they didn't have what we ordered. The staff even agreed that I was better off elsewhere. This place is so close to us but might as well not exist."

"This place is a joke. I did curbside picked up. My order was to be ready at 5:07, I arrived at 4:55pm and waited until 4:15 before heading inside the store to ask where my order was. My order wasn’t even made yet. I get home and they didn’t even give me the proper chicken I ordered. & then i call to tell them the issues and they want me to return with the food to get my refund. Yes let me drive back after spending an hour waiting for the food that wasn’t even right. I will NEVER spent my money here again. & this isn’t the first time this has happened to me. this place is a joke. zero stars if i could."

"I am a frequent Bojangles customer and typically have a great experience. Unfortunately, this was not one of them. The staff was overwhelmed, out of items, and struggling. After waiting 25 minutes in the drive thru, I was told I had to come inside to order breakfast items. I parked, entered the building, saw 9 people waiting for orders, went straight to the counter, and waited another 6 minutes before being greeted, another 4 before my order was taken. The young lady was clearly exasperated and overwhelmed, but trying desperately to fulfill orders as quickly as possible. She constantly updated the kitchen through the window to let them know what items to begin preparing, aside from current orders, to catch up. She was short with customers but remained polite and kept updating each individual with the status of their order. She was not rude, but also did not have the time to chat and be very friendly. Some customers were angry, disrespectful, rude, cursing, yelling at the staff, etc. The restaurant seemed to be short- staffed, especially for a busy weekend full of holiday shoppers. I noted 2 employees coming in and being reprimanded for being late and directed to where they could be most beneficial and effective in clearing orders by the same young lady that took my order. Finally, after nearly an hour after ordering, my order was ready. I was appreciative of everything being fresh and hot but disappointed in the overall experience. This seemed to be more of a management issue and lack of preparation, poor scheduling, and kitchen staff that had no sense of urgency or pride in their work. That being said, the young lady taking and handing out orders seemed to be trying to manage as well as possible, ensured all orders were correctly prepared when they came to the counter, was apologetic without being overly so, and showed grace and leadership during a very stressful scenario - and appeared to be only a teenager, who cared more than her coworkers about doing her job. I will not be returning to this location and will drive the 3 additional miles to utilize another in the future. I do hope this store's management can learn from the young lady on the front end and that she receives acknowledgment for her commitment to servicing the customers as well as possible. Attached are pics of 2 customers who felt the need to yell and act inappropriately towards her and were run out by other patrons."

"I put an order in at 926 for five sausage Biscuits and five egg and cheese Biscuits plus a separate Cajun biscuit. At 942 I heard from the back that thre wad a 7 minute wait on Biscuits but no one told me directly. At 951 I asked for an eta on my food but instead of being given an eta, I was given an attitude from the person I asked an eta from and was then rudely haded off to the front counter person, who did apologize for wait and made sure I had my order as soon as it was ready. 5 stars for your front counter person, she was the ONLY saving grace and redeeming factor at that location."

"Once again I kidded myself into thinking I could order the grilled chicken sandwich in some sort of reasonable time. I understand staffing is a challenge. I understand some periods of the work day are busier than others. I do not understand why some products like the grilled chicken are on the menu when they are either not available or take 20+ minutes to receive. Please do better or remove this item. I have not run into these issues at other Bojangles."