Fairfield Inn & Suites by Marriott Aiken

"The AC did not work for the 2 days I stayed. The room stayed at 78 degrees. When I asked the front desk for help on this matter, their response was, "I don't think maintenance works today, and if they do, I do not know what time they come in." The refrigerator did not work."

"My overall poor experience started when I was denied service with my Service Animal. I’m taking that up with the Department of Justice, but is this really somewhere that you want to stay? Somewhere where you have to you have to fight for your own civil rights? Inconveniences in the room: No water pressure in the shower. About 9 channels on the TV. Curtains are blackout but cut too short to keep the light out. A surprising number of random hairs that don’t match mine—saw some in the bathroom, found others on the bottom of my feet after walking in the room. Ice machine is missing a necessary part. Once I found an outlet to use the coffee maker, I realized it couldn’t work. I didn’t feel comfortable going into the coffee and breakfast areas after the whole confrontation with my Service Animal, so I can’t speak to the breakfast offerings. Hospitality is the wrong industry for the staff I encountered during my weekend stay. From their lack of adherence to Federal Law and guest’s civil rights, to the unmanaged renovation mess throughout the property and common areas, you can see that guests aren’t their priority. The room next to mine was under renovation I guess, and resumed in the morning while I was in bed—not a peaceful way to wake up and spend my morning. I’m sharing some photos of the common areas where guests would normally be able to relax and socialize, along with the perimeter of the hotel. The dumpster is overflowing, and instead of renting a trailer for all of the supplies and equipment, the contractor felt like it was perfectly OK to put it all over the property. This just isn’t what I have come to know from Marriott…it looks the way the staff made me feel: less than."

"This hotel is under construction and the main entrance is closed, along with the pool, none of which they tell you ahead of time. We were given a renovated room which was just ok. The bathtub had large chips and the shower water pressure was horrible. Some friends of ours were also staying at this hotel with their kids. They requested a room with a tub away from the elevators. Neither request was fulfilled, and the front desk agent didn't care at all. On top of that the air conditioner didn't work when they checked in. Maybe this place will get better when renovations are done, but for now find somewhere else."

"Booked a room for one night. Drove 5 hrs to get there. Planning on moving to Aiken was house hunting. When we arrived it was under construction. It was a very unsafe situation. Construction supplies everywhere front entrance blocked. Was directed to go to the back of hotel couldn't find away in. Very dark parking lot with more construction supplies. Very unprofessional staff with nasty attitude. I was assured they would refund me by a manager the next day. Instead they charged me for another night. I went to a different hotel in Aiken and never stayed at that hotel. If you would like I have photos. I will call Marriott home office to make a formal complaint. I guess this is how they treat veterans. HORRIBLE BUSINESS MODEL. FOR YOUR SAFETY STAY AWAY."

"My husband and I drove over 5 hours to arrive at the motel tired and ready to get to our room to rest. After getting all our luggage out of the car, the desk attendant informed us that the did not have a room available for us, stating that they had overbooked. We made reservations ahead of time and received a confirmation number. How can a motel overbooked when a customer booked ahead of time and receive their confirmation to prevent this from happening. We had to put all of our belongings back in our vehicle and drive to another motel. We have used this motel for years but will be using another going forward!! Very dissatisfied with the service."