Ashley Store

"I’ve come into this store before and the staff wasn’t so friendly. But I recently stopped back in to browse around and Akilra was excellent. Although I didn’t purchase anything, she still answered all my questions with no hesitation! Great employee!"

"I went into Ashley to just browse as I’m currently looking to upgrade my guest room. The sales associate, Akilra, was very helpful & knowledgeable. I shared my vision with her & she knew exactly what I needed. Thank you! I will be visiting again because of her."

"This business is a sham. Let me just walk you through what has been a nearly three-month ordeal with this company. This nightmare of a journey starts on 10/31/2023. I show up to the store to purchase a bedroom set. Over two hours later, I finally have been able to checkout, requiring not only a sales associate to figure out how to do this, but also someone from leadership. I had added on an in-store item, which they could not figure out how to get on the ticket, so they just added another item of similar cost to substitute it on the ticket. I had also ordered some sconces (online price $39.99 a piece, store price $99.99 a piece). What I did not realize at the time, is that the sales associate included two sconces at each price point on the ticket. When I received these, I promptly went to return them to the store, but the store said I needed to send them back through dispatch when the next delivery came. Tried to do that, and that didn't work. After many phone calls/chats with customer service and three separate trips to the store, the store finally took them back but couldn't give me a return receipt because they would have to process it with HQ. When the return processed in January 2023 (that's right, nearly 3 months later), they only issued $149.78, rather than the full $199.99. Then, on January 22, I'm told by customer service, "Unfortunately, we would not be able to credit the additional funds as the return was completed 12/29." I reached out on 1/7, however, to confirm the details of the return because I hadn't heard from anyone and was unable to do so because it was "still processing." So, apparently, this company is just going to keep my $50 that they owe me. This is also after what was supposed to be a single delivery including all items turned into three separate deliveries without even noticing me until things showed up to the house piece by piece."

"The Ashley Home Store in Greenwood, SC was much different than the one in Columbia,SC. I had called previously before my visit and talked to a sales representative named Kendra. She answered all my questions and was very friendly and helpful. So I traveled to the store and met her. She was delightful. Not pushy but very helpful and courteous. I purchased a dining room table and chairs and an accent cabinet. I’ll definitely go back there. What a great experience!"