The UPS Store

"I go to this store very often, I wanted to say thank you for the great ladies that always help me. Patty, Nikki and Katelyn. So willing to help, even though it's always busy, they get the job done and with a smile! I enjoy their service and the store is always clean and tidy, so thank you Mrs patty and the whole team. Definitely recommend coming to this store."

"Title: Unpleasant Experience with UPS I recently had a disappointing encounter with UPS. The level of service was below expectations, marked by unprofessional behavior and a lack of consideration. From start to finish, the experience felt frustrating and left me questioning the quality of service provided. The staff exhibited a noticeable lack of courtesy, making the process unnecessarily difficult. Communication was poor, with unclear instructions and dismissive attitudes. This created a stressful environment that left me dissatisfied with the overall service. I believe that a company should prioritize professionalism and customer satisfaction, aspects that seem to be lacking in my recent interaction with UPS. I hope this feedback serves as an opportunity for improvement in their service standards. Perhaps hire a better manager that actually shows professionalism also."

"If I could give o stars I would. Let's start with the rap music playing on the speaker behind the counter. Nothing against rap, just expected a more professional atmosphere. There's a time and place for everything. Long wait and RUDE employees. The guy that scanned my items was very rude and impatient. He couldn't scan my item so I had to go into my phone to retrieve another return label. As I'm doing so he starts to sigh impatiently. I asked him , what am I taking too long. He said yep. Mind you the reception in there is bad so it takes longer to retrieve the label. I said well I waited patiently in line so I figured you could be patient also. He proceeded to tell me I needed to go to my settings and get on wifi. I told him I didn't need to since the label was coming up. His response was oh so I guess I don't work here and know what I'm talking about. I'd rather drive 20 mins in the opposite direction than to ever use this place again. By the way the manager was near by pretending not to hear what he said."

"Manager of store doesn’t know how to multitask. Manager just chit chats with other staff and customers instead of taking an Amazon return that takes at max 2 minutes to process. Waited over 15 minutes just to get a barcode scan for Amazon return. There’s was only one person in front of me being handled by another employee doing their job perfectly and they were multitasking properly."

"Don't come here for a passport photo. Lady was quite rude and said they're basically taking a mug shot photo. Also, their weekend hours seem to fluctuate regularly without any update. However, there is a sign in the window now that says they are closed on Saturdays now."