The UPS Store

"Had 3 returns l. 1 needed box and I hadnt realized. Small item. Rachel was not helpful. Wanted to charge me $16 for.box to return $8 item."

"This is the BEST UPS store... ever! The staff is always so nice, helpful, pleasant, knowledgeable and overall I regret when I go to a different location because it may be on my way to where I am at the time. I was there today and Rachel, Nyasia and Liz was the staff and so nice, smiling and OVERALL made my day because of their super kindness and help! It is so hard to find a great staff and I hope the owner/ manager recognizes this staff because they show they love to help the customers!! I would give them 10 Stars plus+!! Thank you!! :)"

"Not enough people take the time to leave good reviews even though they’re deserved and I guess too many people have too much time on their hands according to the other reviews I see here. This store has always had nice respectful employees who are personable and from what I’ve observed can even identify many customers by name due to their extreme diligence! I wish I could leave more than 5 stars to make up for the fact that some people can’t find more than hate in their hearts."

"Poor customer service, rude, and do not recommend to anyone. While walking in, I was not greeted. Instead, the employees were looking at their phones; complaining about a frequent customer. This same customer walks in right after me. They didn't know if I knew her. I found that very inappropriate to be speaking about any customer, in any way besides positive, in front of another customer. Which gave me a bad first impression. I then waited two minutes after informing the employee (Rachel), I was requesting printing services, for the email or information, to send my document to. I was then told rudely "it's on the computer behind you". I asked for a pen to fill out my document, rudely told " um there's pens everywhere in here". While filling my paperwork out, I hear Rachel say something and then the employees both look at my daughter, in a disgusted way. I politely ask, "hey was something just said about her" pointing to my daughter, to Rachel. The Hispanic employee starts yelling, "no she didn't say anything what are you talking about, if we had something to say we would say it to you". Not too long after i left, two other customers, who were also in that store during that time, who I knew from work, informed me they would not be using that UPS anymore; due to their customer service and behavior from that incident. Long story short, you never know who knows who and how treating one customer could impact your business."

"UPS Store Blue Moon Crossing Employees have no idea what they are doing. Had to sent a letter in an normal seized envelope international. They told me that I needed a tariff number for customs. I told them that it was incorrect information. I know because I am familiar with that. Apologizing is clearly optional"