Hilton Head Condos and Vacation Rentals by Vacasa 21 Executive Park Road, Hilton Head Island, SC 29928

"What a beautiful place to stay! Love views of the marsh were spectacular. So much wildlife even the deer were peering up at us to say hello.! The accommodations were clean and cozy floor to ceiling windows with beautiful views of the marsh! Loved watching the sunrise every morning."

"Very clean and updated villa. Conveniently located. Super comfy beds. Well stocked kitchen and lots of board games too !"

"We rented #14 Hilton Head Cabanas. Upon arrival we found the top glass of the storm door was missing. I called to notify Vacasa and was told they would submit a work order….4 days later, no one has shown up to fix it. Had to call them again the next day to complain about the sliding glass door doesn’t lock. Again I was told that they will put in a work order…. Notice the pattern here? You can tell that both of these issues have been broken for quite some time! The condo has spider webs in it. The wall is warped from the neighbor’s pipe break. It is advertised as Dog Friendly but they are signs all over the courtyard saying no pets allowed in courtyard or on your own patio! This should have been pointed out in the condo listing! Will not do business with Vacasa again due to their poor response to complaints!"

"Our experience with Vacasa was absolutely terrible. We arrived at this rental on Aug 11th at 6:45 pm and the place had not been cleaned from the previous occupants. There were dead roaches every where - in the shower, in the bedrooms, and in living room. The occupants return key envelope was still there from the day before. There were dirty utensils in the sink, dirty towels in the bathroom, and the bed la were unmade. We sent pictures to the property manager and asked another place - as it was evening and we had a tired toddler in tow. Vacasa told us they would give us options for relocation services but only sent us one option or a refund. It was almost 10 pm at this point. The only option was not comparable to this property in size, view, location, amenities, etc. Se asked for another relocation option that was comparable and we were met with disdain. We were treated like we were an inconvenience when all we wanted was to enjoy a long weekend at the beach together as a family. We then were charged $60 for the relocation when we were told we would not be charged for the change in properties. This was an all around horrible experience to move 3 times in 2 days and experience the terrible customer service we did. We will never book with Vacasa again - which we never intended to, we booked through VRBO. We will now be conscious of who we book through when booking through VRBO. We are currently waiting a refund for what they charged us. If it is not settled we will call AMEX and stop payment. All around a nightmare of an experience. I have never in our decade of booking and staying in Hilton Head ever experienced anything like this. Stay away from Vacasa. I understand a mess up but how you respond to customers shows your integrity and care. Their customer service is so far below par."

"Look elsewhere! Ocean Escape, Hilton Head SC. Spider webs/spider bites, ceiling fan hanging by wires, trash from previous renters, shower wouldn't drain & smelled of sewage. These were the main issues. $5000.00 for this. Ridiculous. Shame on Vacasa & the owners for allowing this. A $1500.00 refund was a joke. We ended up leaving on Tues when we arrived on Sat."