Wyndham Vacation Rentals Hilton Head Island 21 Executive Park Road, Hilton Head Island, SC 29928

"Do not use these people. No customer service, poor efficiency, dirty rooms, no results when you call, a total waste of monies!"

"Stayed here this past week. For what we paid we’re not pleased. At first sight it looked like a nice place,but we were soon to find out it really wasn’t. For starters,the toilet and sink were both leaking. Tub had cracks in it,which I’m sure was leaking into the room below us. Mold on the ceiling outside the bathroom from the dryer,which we had to restart 4-5 times just to get our clothes dry. Bed was uncomfortable and creaky. And let’s not forget the cockroach we found behind the bathroom door one day! Patio door would barely open,there’s a BluRay player,which would’ve been nice to know didn’t even work BEFORE renting a movie one night. Only reason I gave it 2 stars is because it’s close to the beach,but for $1600,and making the reservation a year and a half ago,I would’ve thought we’d get something better."

"After checking out yesterday, my wife noticed we may have left something behind in our room. I just called and spoke to a manager working who refused to reach out to the housekeeping company because she said it was a holiday weekend and will be unable to reach anyone. After questioning her reasoning, she flat out said she wasn’t going to try to help me at all today. I expressed how I felt the customer service sucked and she said she wasn’t customer service. Well to the woman who I spoke to on the phone, you’re in a management position and I am the customer so any help or lack there of is considered service to the customer. Tighten up Hilton head, you’re better than that. Thanks for nothing"

"Food are great on the nearby restaurants. but the rental place is too boring, kids nothing to do. far from the ocean. its useless to visit"

"We used Wyndham this past August (2016) to stay in Sea Pines. We have been renting in Sea Pines for the past 26 years and in the past we've used another agency. This year though, because of limited availability, we had to branch out. Booking with Wyndham was easy. Paying them - also easy. We arrived a little early and asked if our house was ready and were told yes, go ahead to the property; but when we arrived the cleaning crew had not even been to the house. We were ok with that though as, in fairness, we were there early and wires get crossed some times. So, we left and returned later. Second time back, the cleaning crew was still cleaning. At this point we still were understanding because technically they were closer to the original schedule BUT, it was not until 2.5 hours after they were supposed to be done that they were finally gone. We ended up having to "check in" 2.5 hours later than our contract had us scheduled to. BUT... what gives them the low rating is; when we finally walked in we discovered the cleaning job had not even been completed. Food from the prior stay were still in the refrigerator, the dishwasher was not emptied, one of the guest room baths had not been touched and even had a razor left in the shower and the Master bedroom comforter was laying on the floor. We called Wyndham and got "after hours support" who advised they would have someone call us. It was not until Monday that we connected with a person who could actually address our issues. As a result of not getting it resolved immediately, we cleaned the place ourselves and stripped the master bed as well as the other linens and washed them all. Honestly, we just were not sure any had been washed as opposed to just remade to make for less work... and we had to sleep before Monday! When we did finally hear on Monday, the service rep apologized and said they were sorry and suggested the crew was probably just feeling rushed and missed some things unintentionally. So, basically in a roundabout way, she was saying it was on us that the items were not completed as our coming early made the crew feel "rushed". We feel 4 1/2 hours really should have been sufficient time for 4 cleaning staff to accomplish the job at this property and we never raised a single issue with the crew as we never met nor spoke to them. We arrived to the house, knew they had not been based on the condition of the house so we left. We returned 2 hours later and saw their truck and 3 of the crew in the drive. We left again and so on. The crew never had any sort of exposure to us. We returned for the last time a total of almost 5 hours from when we first saw the crews truck and they were leaving as we were arriving. We received no sort of accommodation beyond an apology and suggestion their crew felt rushed. Not the best 1st impression by any means. Hope others experience better. On the bright side, the home we rented was lovely once we cleaned it well and was very well appointed for our family of 5. If you get a good cleaning crew and better Customer Service, it could be a nice option."