GoNoFee 316 West 118th Street, Manhattan, New York 10026

"GoNoFee is a discriminating agency. I toured a Harlem unit with Jake Singer in late March 2023, right before departing for a trip out of town. I communicated with Jake that I sought to find a place swiftly to return to the Harlem neighborhood. After I saw the nearly perfect unit, I immediately completed the application and provided all required supporting documents within 48 hours. Note: there were no financial concerns of mine for obtaining this place. Per its requirements, I was a suitable candidate. By March 30, Jake confirmed that my application was fully complete. On April 6, I requested an application update: Jake shared he had been out of the office and would follow up. No response. On April 11, I followed up: Jake stated he was out of the office again and “…have been trying to catch up. The unit is still available, and we’re working through your application at the moment.” He also claimed that most team members were out of the office for the week because of Easter and Passover. On April 19, I emailed Jake, requesting any status update on the lackluster experience. His response was:“I’m very sorry about this, and things have been crazy around here the past few weeks with the holidays as well as different projects we’re working on. Someone will definitely be in touch with you this week and we really hope that we can make this work. My apologies again, and we will be in touch soon.” I did not hear from anyone from GoNoFee, including Jake, after April 19. I am writing this response on July 9, 2023, and the unit I applied for is still listed on their site as available. I cannot determine if this is a mix of poor professionalism or racism, but I highly recommend every apartment service other than GoNoFee."