21 West

"My rent has increased by almost $1000 since moving in 3 years ago, the noise from neighbors is never addressed, the washers and dryers are constantly under repair, the hallways always smell of garbage, and management consistently has a blasé attitude about addressing any issues. The price is outrageous and not worth it and management should be ashamed of themselves."

"I am sharing facts about my living experience here. There are roaches in the apartments. Every floor is riddled with loud neighbors - ask the leasing agents what they do about loud neighbors! (Here's a hint, they wont do anything!) There is a group of homeless people who live outside the building and pick out of the trash. There are literal mountains of trash piled up outside this building and it makes the whole area smell whenever it's even mildly warm out. They raised their rents by over $1,000!! There are 0 free amenities. Management is horrible. The leasing office staff are rude and confrontational. There is constant turnover for leasing office staff because the job must be miserable dealing with such terrible management. The hallways frequently smell like sewage You can hear every single conversation your neighbors have in the hallways. Sounds echo throughout the hallways from everyone's apartment. The trash rooms are frequently left in disarray from other tenants just leaving garbage all over. The laundry machines on my floor are broken what feels like once a month The street outside the building constantly floods making it impossible to cross the street during even the slightest rains All in all, this was the worst apartment experience I've had and for the price of the apartment, you're better off elsewhere. Anyone who posts a 5 star review is more than likely fake because if you talk to any residents here, none of them are happy and long term tenants that I've come to know over my time here are moving out due to the changes in how the building functions."

"I lived here from right after 9/11 (Apt 17M: Wyclif Jean was the previous leaseholder) until 2006. My rent started at $2680 (with a 2-month signing bonus) for a 1350 sqft 1 BR, 2 bath w/6.5 ft high windows, a huge just-renovated kitchen w/window, 2 large alcoves and incredible views of the Hudson from the 23’ living room and 23’ BR suite. 21 West had a 90% vacancy rate when I signed (the lowest in lower Manhattan), and the staff looked the other way when I added 2 walls and converted it to a 3-bedroom. The night front-desk guy recommended a contractor who specialized in this, and I think it cost me under $2,000 for the whole conversion. Officially you weren’t allowed to build walls, but you could “add doors”, which of course requires adding a wall. I gave the concierge most of my swag bag from the Grammys one year, after which she treated me and my guests amazingly. Despite my having had a rooftop party w/over 300 guests one night, after which the building changed its policy, and the continuous smell of pot from my apt (You could smell it from the elevators sometimes.), we were always treated respectfully. 21 West has the most convenient location in Manhattan, w/the 1/2/3, 4/5/6 and N/R lines less than a block away. Highly recommended (esp if you go back in time to Feb 2002 hahaha)."

"I live in apt 5C of their 21 West Building. Since they changed the leasing office staff, our requests have never been attended to. First of all, they raised our rent by over 40% and we tried to negotiate it by switching to another unit. Zero response from management. Second, I got 400 electricity charges (heating broke in the coldest days of the month) and 400 concession charges (what’s that?). I raised the issue with Matt and Renore. No response was given. My next step is 311 and potentially court to this kind of unethical business."

"The management in this building had significantly degraded in the past year. I lived here for years and used to love the people in the office. This year I reported numerous times about loud noise coming from a neighbor during quiet hours but the office took no action other than sending out a flyer one time. The people on my floor had to go talk to the neighbor ourselves at midnight."