New nail story

"Clean designs and friendly staff. Copied my inspiration picture closely. Price is reasonable."

"This was a recommendation and will now be my go-to nail place while I'm in New York. It's hard to find a salon that does pink and white nails. This time I just needed pink fills and Anna did a great job. I'll definitely be going back for pink and white fills in a few weeks."

"When I walked in I requested a gel pedicure and acrylic extensions with design. They said they could do it. The guy who did my toes said he’d do my pedicure first to speed things up. For over 3 hours they gave me the run around as they took people who came after me. Finally they said the design was too complicated so only 2 people could do it. I tried to leave twice and they kept insisting I was next.I was beyond annoyed but didn’t want to just walk out. I went to the salon at 2:15 pm from an overnight shift after calling to make sure they could take me, I left at almost 7pm. I understand they were busy but prioritizing faster services over mine that came in after me was disrespectful. In what world does slipping my service repeatedly make sense. And as I kept telling them you can refuse a design if it’s unrealistic, that’s why a client brings reference photos so everyone is on the same page. The middle nail isn’t shaped well but I couldn’t be bothered to ask for a solution as I was beyond mad. Objectively they aren’t the worst but I hate them because the service was horrible. For 5 hours of my day and $178 plus $15 tip I’m annoyed and late to my event. They offered no resolutions or attempts to salvage the relationship so I’m done."

"The lady NA was friendly and we had good conversations. I am pleased with my service will visit again. I will applause Nail Story with trying to satisfy the customer always!"

"I came in yesterday, an hour before close, and they welcomed me with open arms. Anna took her time and doing my nails no matter what time it was and I appreciate it so much. The staff is always super friendly here and the work is always amazing."