Radisson Hotel New York Wall Street

"My client arrived to the hotel yesterday to check in, however she was unable to do so because apparently the hotel is not operating for whatever reason per Elizabeth at the front desk there was a glitch in their reservation system that allowed us to confirm the reservation even though the hotel is closed. Can you imagine the picture of being in NYC at night with no place to sleep? All because of a "glitch" in their system, this is not acceptable. We won't be booking this hotel anymore. Choice Hotels complaint case #11658792"

"So when I read the previous reviews I was horrified and we almost didn’t stay. HOWEVER we did stay and I’m so glad we did. The rooms are spacious and the beds very comfortable. Our room wasn’t at all cold however there should be a duvet/blanket rather than just a sheet, especially in winter. The heating/aircon system is loud and seems to come on when it wants but honestly it’s not that bad, it didn’t wake us up in the night. We also had a fantastic view. Any issues reception are really friendly and helpful. The room was really clean and so was the bathroom. All the lifts were working and the fitness centre was excellent. Overall we really enjoyed our stay and would 100% stay here again. The location is fantastic, there’s a subway station right outside and the hotel is in a safe spot. The hotel is really good value for money and I would recommend people to stay but keep an open mind. No it’s not luxury but that’s why the price is so reasonable."

"I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!"

"Awful hotel. Receptionist was on dinner break when I was trying to check in. What?! The carpet in the room was dirty and the room was dirty overall. The faucet was leaking and the bathroom was grimy overall. Even though I had the “Privacy Please” sign on the doorknob, housekeeping still decided to knock for some reason. There was no shampoo due to it being on back order. Again, what?! I’ve never been to a hotel where they ran out of shampoo. They’re living off of the location. Avoid this place…"

"I stayed here for the purposes of the New York Marathon weekend, a short walk to the Staten Island Ferry. We booked this hotel quite a long time ago. Outside of the hotel there is numerous scaffolding which hides the hotel, but is close by to two nearby subway stations. The selling point of this hotel is the location. Inside the front of desk and staffs in our experience were welcoming and helpful. During our stay the lift was a sketchy and somewhat outdated. As can be said for the general appearance of this hotel. There are some snagging problems to rectify; *Flickering lights *Air conditioning in the room cannot be adjusted *The door to our room has a gap so light is easily visible unless you place a towel down for bedtime. The room itself is adequate. Reasonably comfortable bed. Beds are on the smaller side but you only have a thin bed sheet and no duvet covers. We did not use the coffee of other facilities. The Wi-Fi can be described as ok but does cut out randomly. As we booked way in advanced our rates differed and if we did pay full price then we would have been disappointed. Overall a 3* star hotel with average facilities but location comes at a price."