Best Western Premier Herald Square 50 West 36th Street, Manhattan, New York 10018

"DO NOT BOOK!!! This location is owned by the city and they won't have rooms when you arrive. They are in some deal with the Empire State location 7 blocks away- DO NOT BOOK there either. They will make you pay the Herald Square location rate that is $1,000 more than the hotel they will move you to and management will not be helpful at all. Best Western is also a franchise and the customer service line can't do anything to help you out. I wouldn't book any of these locations. It took time away from our trip and wasn't what we were expecting."

"Do not book this hotel. When we showed up to check in we were told our reservation was canceled. After showing them the confirmation numbers they said they canceled our room because we were using points to pay for the room. We found out that the canceled multiple people's rooms to house illegals for the government. So our family was left with out a room that was completely paid for on the night we were supposed to check in. The room we ended up finding was double the cost. I would not recommend this hotel or best western as a company for screwing over a frequent customer because it was a free earned room."

"After 9 months simply canceled For my first visit to New York, I prepared well: Already 9 months before I booked the overnight stay at the Best Western Premier Herald Square at a good price. And now - 14 days before departure - I first receive a new booking confirmation that is $1,200 above my existing booking! Before I can act on it, the next bad news comes: The hotel cancels my booking because of "overbooking"! "Overbooking" ??? I have booked 9 months ago! Wouldn't those who booked after me be in line first? And as a replacement I am offered a simple hotel far from the gates of the city, because for the good price now nothing more is to be gotten in Manhattan. So now I am punished for booking in time and securing a good price! This is a bottomless impudence. This is not how you deal with your customers!"

"Absolutely the worst experience I have had with a hotel. Our trip was planned months in advance, two days before we were slated to check in, the hotel called to say it is “closed”. No reason was given as to why it is closed. We were given two options: cancel for a refund, or go to a different Best Western several minutes away from where we wanted to be. We ended up staying at the Best Western Premier Empire State since our event tickets were already booked. I had reservations for two rooms. When we arrived, the hotel did not offer an explanation for the inconvenience. Our one room needed the comforter and sheets replaced because they were covered in hair. We asked for a 1pm checkout to accommodate our travel plans. The front desk said no problem. Today our swipe cards for both rooms were deactivated after 11am and we were not given replacement cards until after noon. Overall a terrible experience with Best Western. I will not stay at a Best Western again nor would I recommend my family/friends to stay at a Best Western or its affiliates."

"My friends and I had a girls weekend trip to NYC for the weekend and had a lovely stay. The rooms are a great value for price and we felt very comfortable. The location is ideal with lots to do as it’s in Herald Square. The staff were very friendly and polite as well. When checking out, we were running behind as we overslept and called the front desk and they were more than happy to let us take our time checking out around 12 instead of 11. We wanted to grab some bagels from Pio? next door (great bagels) and asked if they could keep our bags as we ran next door quickly and they were very accommodating and friendly. I rarely give reviews but they were so nice that I had to give it five stars."