Staples 9030 Metropolitan Avenue, Queens, NY 11374

"Rachel helped me out she went out her way to make sure I grabbed what I needed. And pointed me to the correct direction. I previously received helped from another associate named Angelica but she was extremely rude and careless and she pointed me to the wrong place when I went back to ask her she said she was a little busy and that she wasn’t sure where my item was, I was looking for a folder, at least 10 notebooks and box pencil of or pens. But that was too difficult for her I’m assuming. But I do thank Rachel for her help and kindness. I think Angelica needs to be retrain on her customer service and peoples skills. I would leave a one star for Angelica if it wasn’t for her co worker help."

"No logic in their setup. One line is busy, but the associate standing 2 feet away just stands there."

"Was not crowded at all. That's why the line was moving fast. Just in 12 min. I returned Amazon's item, got a 15% discount for today's shopping in Staples, and bought a few things from writing accessories."

"I was in this store today and due to an issue with Amazon's return system this was the 2nd time to return something. I was ready to give up, when the young man at the counter said he'd help me - have you heard of going above and beyond? well he went beyond that, he was courteous and above all patient. He just made my day and I could not let this occasion pass without giving credit where credit is due. So on this last day of 2023 Thank You J O N A T H A N, you are a customer service superstar!!"

"I visited Staples store, located at 9030 Metropolitan Ave Suite 3, Rego Park, NY 11374 two days in a row. First time, I went there for a return because I want to have a price match adjustment. I bought an Apple product on line and I found there was a cheaper price in BH photo and video. So I went ahead to this store to get it adjusted. First of all, the staff are great. They helped me to return the item and to purchase again (it’s store policy thing). At least they were willing to do the adjustment for me and it was supposed to be done in couple minutes. However, because i purchased my item with a gift card, the credit could not go back to the card right away. The store manager was able to help me to contact customer support for that, just the credit still needed some time to be processed. Hence, I went there the next day. There comes this guy called Melquan Allen, a supervisor of the same store. After I told him I want to do the price match, he asked for which store. When I showed him BH phone and video which this guy has no idea of, he told me “no, we can’t do it with unauthorized dealer”. I told him, do you even know what is BH, it’s an authorized dealer. He said it s not on their list for price matching. I asked him to show me the list. The list shows Target, Walmart, Best Buy and Other electronics retailer, etc. He then show me a different screen of store policy, which says any retailer sell the item in store and online under the same brand. I told him right there, which policy in your store says I couldn’t do the price match with BH (he even argued with me if BH has a store, I told him just google it, he said you can google anything, like eBay or whatever.) He then showed me on his phone screen with only Walmart, Best Buy and Target for the price match. I said then why I was able to do it yesterday and I came here because I checked your website before coming here. He said, if other managers do it, that’s their policy, I am not going to break my rule and get fired. How stupid is this guy??? If you showed me all the policy, why you don’t even follow it. Why the first screen even mention other electronic retailer besides the ones you already listed. He said, even it’s just $10, I m not going to adjust for you… I just don’t understand why you have someone like this as a store in charge who doesn’t even know the policy well. My only request to this guy is to tell him write and read your policy 100 times before coming out to argue with his customers. Don’t go to him if you are asking for something beyond his knowledge, until he fully aware what he is doing."