Dream Downtown

"Stayed here one Saturday night. Upon check-in around 4pm, the front desk notified us and apologized that "due to construction work by Con-Edison, the hot water will be out from 10pm to 4am" in our section of the building. At that time, not anticipating showering during that window of time, it was OK. However, upon arrival to the room, a paper in the room listed the hours as "10pm to 8am" which is significantly less convenient and seemed like a bait and switch, where someone checking in would OK the 4am timeline only to find it was actually 8am upon arrival in their room. Further, the hot water was not back on by after 8am and prior to checkout, our party needed to take cold showers. We were out to breakfast from 9am until we checked out around 10:30am and did not check to see of the hot water was restored before leaving. Upon checkout, no further comments or apologies were made. No offers of a partial credit, Hyatt points, or any remuneration for a hotel room with no functioning hot water for much of the stay was offered. The hotel location is great. The lobby is visually appealing. The hallways of the hotel show clear signs of wear and tear with scratches and scuffs. The room itself has fairly comfortable beds, two uncomfortable low chairs, and a small closet for hanging clothes. It's New York prices for average facilities overall."

"I picked this hotel because it seemed unique from other hotels and the location was farther from Times Square so a quieter location but still located next to the subway for easy transportation. What I was not aware of was the extra daily facility fees. The front desk called them "resort" fees that get you a free bottle of water and discounted parking. I asked if I could decline the fees and was told no. So expect an extra $57 daily fee. The room was small but it's NY so that was to be expected. However, what wasn't expected was that the entire bathroom was a frosted glass. Which could be pretty cool if you are just traveling with a spouse. But if traveling with your teenage children just beware, you can see into the shower from the bedroom and not just a silhouette. Also, the door into the bathroom does not have a handle, it is a large porthole that is eye level for your children to look right at you as you sit on the toliet. Just a heads up for future family travels, nice to stay somewhere different just be aware of the "uniqueness"."

"Great Chelsea location and close to subway. Front desk very helpful. Rooms are good, had to request water and coffee maker. Toiletries are middle of the road, no extras provided.Nice robe provided. Bed is quite low to the ground but comfortable. Lighting is very subdued so not great at night. Nice porthole window view. Coffee place in hotel has very limited hours. Very noisy rooftop bar that can be heard from my fifth floor room."

"Loved the dream, comfy bed beautiful view. Shower was great nice robe! Nightclub upstairs bar in the lobby and in a great spot. Great restaurants in the area and city winery. Di not even hesitate to stay here also gorgeous outdoor pool."

"It was a very good staying. The reception was super nice, the hotel is beautiful, I love the art gallery. The room was pretty good, I only took one start due to the bed being okay, I had better expectations due to the price range. However everything was clean and the room is quite beautiful too. Overall I enjoyed and recommend it. I heard that hotel get a lot of party people and can get noisy, it wasn’t the case for me this time, it was silent and chill, I had a good sleep."