Sundown Ski & Patio

"the Staff at Sundown are extremely knowledgeable and super friendly- they tuneup the equipment on site and the techs are superior when it comes to waxing and sharpening my skis-l've been skiing for over 50 years and have even worked in the industry myself so it's important to me that the staff is knowledgable in the latest technology and can offer sound advice."

"I got my skis through Sam, who was very helpful and patient. Answered all my questions as I was a first time ski owner. I then needed my boots resized and Doug helped me who stayed late to make sure they were perfect. Impeccabile costumer service, polite staff from the cashier to the pick up. Great place to shop, will definitely return whenever I need too."

"Very rude and unprofessional. I spoke to a woman on the phone and asked if I could speak with a manager or the owner. She first said they were busy right now. I said okay, can I leave a message, or should I call back? *long silence* I said hello? She said they were actually at a different store. I said okay... can I leave a message, or can you give me the number for the other store... she scoffed, sighed, and then hung up on me. I am very sorry that taking a message is too difficult for you. Maybe you can work on that?"

"Whatever you do, DO NOT buy anything in this store. If you decide to return it a day later (unused with tags on it) they will try to fight you tooth and nail. I bought a pair of dc step on snowboard boots for my son. The guy price matched them from a sun and ski store in Plainview. Everything was great. We got home and my son tried them on again and changed his mind about the fit. My wife attempted to bring them back the next day. The boots were unused with tags still on them. First they were obsessed with why she was returning them. They wouldn’t just accept he didn’t like them. Then they tried to say they could only do store credit because it was a sale/clearance. This was a total lie. The boots are 2024. Just because you price matched them doesnt make them a sale/ clearance item. They harassed my wife repeatedly until she showed them the receipt that clearly states you have 7 days to return an item. But wait it’s not over. They then tried to say they needed my card to process the refund. Again a total lie. They were obviously trying to make it harder for us to get our money. My wife says either give me the refund on my card or give me the cash back because it was a debit. After 20 minutes of haggling we finally got out money back. I will never step foot in this store again. Just know that if you buy gear here they will give you a very hard time trying to get your money back."

"The staff is very friendly and knowledgeable for all of your skiing and snow boarding needs. Prices are great for all skill levels. And the clothes are all top quality brands to keep you warm and comfortable on the mountain. Stop by anytime of the year, on or off season, to check out what deals you can find."