Crowne Plaza HY36 Midtown Manhattan 320 West 36th Street, Manhattan, New York 10018

"High quality hotel with clean, comfortable, and quiet rooms. Fantastic friendly staff that helps make it a great stay from check-in to check-out. I always stay at this hotel when I travel to NY for work. I love using their gym because it has peloton bikes, treadmills, free weights, smith machine, and towels. The hotel is close to lots of great restaurants and easy to get to different parts of the city. I most recently went end of Jan/start of Feb 2024 and had a wonderful experience. Big thank you to Elijah and Mali for going above and beyond to get me what I needed to help make it a relaxing stay amidst a busy week at work. Will be back soon. One ask - it would be great to have non-plastic (I.e. aluminum) water and beverage options when checking in at the counter."

"We held a regional meeting at this location last week. The staff was all so accommodating and kind. The front desk workers even remembered my name and would greet me upon return. The rooms were very clean and the location was very convenient. We had some scheduling issues come up but the events manager was able to find a solution for us. The catering from Burgerology was great and had good variety. Thank you for helping make our event a success."

"Great price, location and service in New York City. When we came in, they offered us complimentary champagne, chips and waters, and staff were incredibly accommodating and polite our entire stay. They welcomed us every time we left or entered the lobby, and held our luggage for us while we waited for a taxi to the airport as well. Rooms were clean, and while they were a bit small that is to be expected as it’s NYC. Beds were comfortable, and the showers were amazing! All their soaps were plant-based, and each room had hand soap, hand lotion, shampoo, conditioner and body wash as well as a hair-dryer. TV’s had a great selection of shows to watch, and the rooms also had a mini fridge. Overall very impressed and happy with our stay, and would definitely stay there again. What was most impressive was how quiet and peaceful it was. You could hardly hear anything from outside including the traffic, the building was very well insulated as we couldn’t even hear our neighbours as well."

"Just a few steps ahead of a Hampton Inn. The service was good enough, but they could step it up a notice. The rooms are tiny, but at least it had a refrigerator. The beds were super soft, which made them comfortable, but also made us sore. They do have premium channels HBO, but I wasn’t able to stream. The rooms and area are quiet that was a good thing. They originally gave us a room right next to the elevators and gym???? I understand they want to maximize their space, but come on. When we arrived about 8pm their hallway by the elevator was tight because they had their giant laundry bins lined down the hall. We called down to ask for more towel and washcloths and an extra blanket at 11 am. We had to call back at 8:30 pm to request again. We received four towels (no washcloths) and a blanket. The shower tile was dirty, you could see the grout was not cleaned. The lobby floors looked like they hadn’t been cleaned in a week. The location was perfect for us just a few blocks from the convention center and town square."

"Rooms are a good size by NYC standards. Great amount of storage sleeves in closet and a couple drawers. Bed was very comfortable and shower was excellent. Staff was very friendly and helpful. A/C stopped working 1 day and they had it fixed in about an hour. Very convenient access to subway and several food options of various prices near by. Checking our bags with front desk gave us a lot of freedom on our last day here. Definitely worth getting room on a higher floor. Would absolutely stay here again."