Mobilia Furniture - The Largest Showroom in NY @ 145,000 Sq Ft!!!

"Manager Amanda is DISGUSTING! I called for help moving my couch to my new apartment initially I wasn't told a price the following day I was told $180. The movers caught an attitude when I asked why so much? He then hung up on me and then ignored the rest of my calls. The next day I called to speak with a manager (Amanda) who came on the phone rude and accused me of having an attitude with the mover says she's the owner and "doesn't care". Goes on to say they aren't entitled to move my couch anytime I move, I'm not a family or friend for her to care, it's not her who sold me the couch, and I could report her to whoever. HORRIBLE CUSTOMER SERVICE. FILTHY DISGUSTING MANAGEMENT. 0 STARS. Amanda your dirty."

"Very unprofessional costumer service. They were only nice up to the point of the purchase. It was specially the lady that works there Amanda. First she reassured me they were going to call me to let me know the day before at what time they were coming and they didn’t. I had to call the day off to confirm and thats when she told me with a very rude attitude they were an hour away and proceeded to hang up on me. Before the purchase she also told me delivery was included in the price and she never specified that it will cost more if it was in the third floor. Therefore, once the delivery man lets me know and i call her back she proceeds to answer very rude and tell me that well I didn’t ask if it will cost more so it’s basically my fault. Then she tells me that shes not gonna sit there and argue about it and hangs up on me again. At the end the delivery man tell me the dresser that came with the bed set is not going to fit and when they call her back she says that i will have to pay 35% if i want to return it. Now i have to go back to them to see what i can do about that dresser that didn’t fit and pay extra for delivery. Im completely shocked with this costumer service experience."

"me and my wife went to buy a sofa, we found something we liked and we were told it will ship to our house without asking for any details , later they couldnt fit the sofa in because we had narrow stairs. They took it back and charged me $50 for shipping , first i was told i could get my refund over the phone and later they made me go to the store which is loss of gas and most importantly time, i requested them to not charge me for shipping because i was not made aware of that before so the lady started talking to me very rudely and started telling me not to get her upset . her name is Amanda she is very rude and yells at customers that she probably dont even realize, one of my friend later told me they faced issues dealing with this lady. Anyone who goes there make sure not to deal with this rude one."

"I visited this store made all cash purchase. I was greatly misled by the sales representative. I was told I was going to receive my purchase on x date only to call and be told it wasn’t so and I had to wait another week. All this time taking time off work . When my bedroom furniture was delivered all damaged... each and every piece. I contacted the company over and repeatedly . I was told they were going to send a technician to fix the damages . One of the delivery guys showed up with a marker needless to say the damages were beyond repair. The delivery guys told me the reason for the condition of the furniture is because it was a floor display. Mind you I was told that floor models are not for sale and that’s the reason I had to was for them to order from the manufacturer. The damages were beyond repairs which I conveyed to Amanda the company rep. She promised me to replace the most expensive set and to get the other damages fixed. My God, it’s been months. I made my purchase in august . This is December,2020 when I call if I don’t get and attitude with empty promises of them reordered the pieces ...it’s the answering machine. Disappointed , frustrated and shocked is an understatement. I will NEVER RECOMMEND ANYONE , to purchase here. Never again. It’s like taking your hard earned cash and putting it into someone’s pocket for trash."

"Excellent customer service, street parking available. They will work with you on pricing and help you to get the best quality item you want. I really appreciated the hands on/friendly aid they gave me and my mom"