New Way Home Decor 2902 24th Avenue, Queens, NY 11102

"Have been trying to contact for about a month to fix an issue, have been transferred and then told multiple times they’ll call me back. They never do. I gave up trying. Product is good just incomplete. Wanted plastic covering for the whole cushion/furniture but they left the bottom uncovered. I had a prior company’s work that after ten years was tearing wanted the same. This was a simple plastic slipcover that slips up. Not sure it’s worth the price. Unfortunately couldn’t find the company I worked with before and thought inflation caused the nearly double price increase. Don’t rush because they’ll answer quick to get your money but stop answering after they have your money. Good luck."

"From: SHIRLEY WAGNER I had the worst experience with this company. New way was very unprofessional. I spent over $4,000 to reupholster my furniture and it was done incorrectly. Gemma is a liar and very unprofessional. She lied about everything.They took my furniture in April 2022 and returned it in July 2022. After it was returned, my furniture had 2 different colors that was not selected. Mr. Denzil is also unprofessional and also was very dishonest and did not honor his words. PLEASE BE AWARE OF NEW WAY HOME DECOR!"

"I don't even know where to start with my amazing experience with Gemma and her team! From the minute we went to the store, to Gemma coming to the house with all we picked (thank god! In our minds what matched was totally different) to installation, everything was a breeze! Gemma made the whole experience happy, exciting, and had me feeling so safe in every decision. She is a wise woman who offers her expertise as if she was putting the material in her own home. Thank you Gemma!!! Forever GRATEFUL!"

"Waste of money, they did a vinyl couch cover for me. It cost a pretty penny, two months after they finished and installed it, the covers ripped, it cost me $30 to ship them, they fixed them, and they ripped again, another $30 in shipping, they made the ripped covers bigger, guess what...another is ripped."

"I first contacted New Way Home Décor several years ago to replace my window blinds. I had the old fashion Venetian Blinds which were old, worn and had to be taken down and spray washed in the bathtub to clean. Don, the Sales Rep, conducted my home visit and he was courteous, friendly, and listened patiently as I expressed my interested in getting custom Mini Blinds. He was also very knowledgeable and had years of experience providing services in my apartment complex. This made him very familiar with the window, layout, and sunlight within the units. He also described the various blinds they sold by style, efficiency, and effectiveness in blocking sunlight and reducing heat. As a result, I ordered the Venetian Blinds instead of the Mini Blinds because I have large windows with lots of sunlight. Don was also respectful of my budget limit when I said I wanted to order the blinds one room at a time. Although he understood, he showed me the cost savings on paper, that proved it would be less expensive if I ordered all the blinds at the same time. In addition, he said I will never have to take down my blinds to wash them, I just must clean them with a duster every 3 weeks. My Venetian Blinds are beautiful, contemporary and makes my windows look very stylish with or without the curtains. Most of all, the blinds provide excellent shade and heat reduction throughout my apartment and cleaning them with a duster takes no time at all. The following year, I contacted New Way Home Décor to have my sofa, loveseat and recliner upholstery cleaned. Again, the service was excellent, and the Technician was expedient, meticulous, and very professional. All the furniture pieces looked beautiful and bright when he was done. Last Thursday, I called the company to have my furniture cleaned and I was elated to find that New Way Home Décor was still in business. I was so happy to hear Jenna’s voice on the other end of the line, and to hear that Don was still with the company. The very next morning, Victor arrived at my apartment and did an excellent meticulous and professional job in cleaning my furniture. With so many business closings, New Way Home Décor is still open after 42 years and still providing professional and high quality service to new and repeat customers. I have recommended their services to my neighbors, family, and friends, and I will not hesitate to use their services again. They are the BEST!"