CareMount Medical 664 Stoneleigh Avenue, Carmel Hamlet, NY 10512

"So i’m about to go to my radiology appt at 9:30am, and they call me at 8:52am telling me that the technologist didn’t show up and they need to reschedule my appt. Mind u i took a day off from work. So u mean to tell me u don’t have a backup? I have no words. Caremount is just sinking further and further. Every time i have an appt there is always some kind of issue. Either the nurse doesn’t send correct scripts or the internal medicine doctor is not educated enough on certain diseases, has no clue. Does not refer u to specialists either so u might as well slowly die. Terrible. Done with Caremount. Do yourself a favor and go to Northwell."

"No one seems to know anything. Wait time are ridiculous and check in staff are clueless as to services, building and specialties. I came over from rockland county where they have a Crystal Run" by far much more organized and customer friendly."

"If I could give less than one star, I would. Nobody can give instructions - someone told me “go to a tan flat building” - are you serious?? Every single building in this Putnam Hospital Center area is a tan flat building. Extremely unclear directions and disconnected buildings - Caremount should not be affiliated with this hospital if they want people to be able to clearly find their location. Not only this, but also I had to wait nearly 30 minutes for my appointment. Very disappointed and would recommend literally every other Caremount over this one."

"Horrible. The way they Caremount Medical is managing their patients during this pandemic is simply incentive.and unprofessional Twice I tried calling to speak to someone regarding not feeling well and unless you can do a virtual visit they won't even speak to you. I am unable to do a virtual visit and was told by Emily who works with Dr. Bacay at Carmel office to call back when I can with no other assistance. I finally ask if my doctor could just give me a call please and I was told not until Monday and today is Saturday. Just horrible."

"I miss my old private doctor that retired! This is my second child and I’ve had nothing but trouble with this organization! Changing my appointments without telling me, waiting for over an hour for each visit, and basically just going in, listening to the heartbeat, and going home. I haven’t had an ultrasound in over 3 months. Very disappointed and glad this will be our last child."