American Airlines Cargo 4706 Yorkmont Road, Charlotte, NC 28208

"Great place not really the best informed employees. One day you will lose a ton of cargo a sloppy as you handle business."

"If their not too busy, it's a quick in and out. Great staff"

"FKG horrible people and totally careless customer service. They lost one piece of my shipment, a wooden crate with antique diving equipment, important pieces of a collection which I preserved for 35 years. Very rare and hard to find pieces owned by a legendary pioneer of diving. At Charlotte Air General they did nothing to recover this lost shipment. They were liars and totally careless about their mistake, as well they were rude and irrispenctful, replying also many times with a computerized message. I had literally to push them to check the warehouse security cameras in order to ascertain what happened to my shipment, their reply was always sneaky and elusive. At the end they said the recoding system overrode the period my cargo was handled at their warehouse because they act too late. They bounced their responsibilities back and forth countless times within CLT Air General and FLL Air General which was the final destination of my cargo. Could the same mistake have done loading an hazardous cargo on a liner with innocent people onboard???? How can you loose a wooden crate??? As a cherry on the cake they counterfeited several times my shipment tracking history trying to hide their mistakes. The AA Cargo at CLT airport is handled by Air General. Both corporations did nothing at all to recover my lost equipment. Beware of these guys and avoid to ship AA Cargo."

"Excellent customer service appt. 0700 checked in 0630 got a dock door right away. I was out within 45 minutes and on my way to the next pickup. No overnight parking it's the airport cargo side."

"This review is for the catering side. I had a 0600 delivery appt. I showed up at 0500 and they unloaded me immediately. Very friendly service. In and out in 45 mins. Thank you, wish all my stops were like that."