Wegmans Pharmacy 3740 McKinley Parkway, Buffalo, NY 14219

"the pharmacist I dealt with a few weeks ago personally worked out some confusion between my doctor's office , the pharmacy , and my insurance provider as to what the doctor's needed to do to fulfill my insurance company's requirements for my coverage and keep my prescription cost within it's parameters . saved me alot of money and further hassle . very nice woman ... did alot of legwork and saved me alot of $ ."

"I’m signed up for text updates and NEVER get them!! Even after reenrolling every time I go there. So I ended up calling to refill my prescription and was told it was in stock and would be ready within 1:30 to 2 hours. I show up 3 hours later and they have no clue what I’m talking about and wasn’t even sure if the medication was even in stock. I was VERY lucky the medication was in stock or else I would’ve had to wait until after the holiday weekend. Wegmans prides themselves on customer service but can’t get the most important department to communicate with each other. People need their medicine. Get it together. HORRIBLE, you’re better off at CVS around the corner."

"I have used wegmans pharmacy for 26 plus years recently switched due to the INCOMPETENT workers. I call in my scripts with the rx.refill numbers which would tell you the ordering physician and they then call your primary to get approval? The PCP didnt even order this medicine why would you contact them? INCOMPETENT. Held on hold for 11 minutes finally hung up called back and someone answers and forgets to say hello - just PLEASE HOLD. Maybe some in-service ethics classes should be held for these workers."

"After waiting on hold 8inutes then being put on hold for another 6 minutes Wow I was told my script was order on a Wednesday and would be ready for pick up the following day Thursday. I called Thursday to see what time it would be ready time only to find out it wasn't order and now wouldn't be available til Monday. If I wouldn't have called for a pick up time. I wasn't notified of a delay. That's because it was never ordered as I was told it was. Dropped the ball big time Who's in charge?"

"My wife recieved a defective inhaler, when insurance wouldn't cover a replacement the pharmacist assisted with contacting the company for a replacement. When they sent us to a quality control which could take days, for a recue inhaler, they contacted the insurance and got us covered. Never going to switch."