Zales

"Kellie was great! She was patient and able to answer all my questions without any pressure. She was kind and able to look up a previous ring size. If you’re coming to Zalee in Raleigh, ask for Kellie!"

"My husband and I went into the Zales inside Crabtree Valley Mall. I wanted to get a jacket band for my wedding ring. I found the one I loved. Store Manager GUESSED what size the new ring should be. I paid $88.00 for a repair. A week later, I come back to Zales to pick up my ring to find out it was not sized correctly. Another employee there then said, "I apologize, let's get it sized properly. I will rush at no extra cost." IT WAS NOT RUSHED. Took longer than the 1st time it was sent to repair. For a 3rd time I come into Zales, and the ring is not sized correctly. NOW I AM UPSET. They are wasting my time and money. A woman then said, "The problem is, in order for it to fit on your finger, your current wedding band needs to be made bigger so it sits into the jacket band and then can fit on your finger." I asked her, "Why didn't anyone tell me that the first time?" She couldn't answer, I said, "Josh was the one who helped us." She said, "Oh he's our Store Manager." I said, "The Store Manager doesn't know what he does then." She didn't know what to say. So disappointing. She then asked, "What would make you happy?" I said, "I want my money back." She gave me a refund and I walked out. Never again will I go to Zales in Crabtree Valley Mall, nor do I recommend you do. AND CAN I ADD, THEY NEVER ANSWER THE PHONE!!!! The lame excuse is, "It's super busy." I called several times during the day; you can't tell me you're that busy you cannot answer a phone. Proper customer service etiquette says, answer the phone, advise customer it's busy and take a name and number to call back. Takes 2 seconds!!! Never again."

"If you're at the Crabtree Valley Mall in Raleigh, NC please stop by Zales & see Kelli & John!!!! They are sooooo NICE and HELPFUL! Kelli did EVERYTHING to help my husband upgrade my wedding ring!! She is a PEOPLES PERSON! She loves people and will so EVERYTHING to help you make your purchase!!! I have shopped at Zales since 2015 and definitely will buy MORE!!!!"

"My wife and I went in to upgrade her wedding ring. After speaking to Kelly about various rings my wife got the upgrade of her dreams!! Thank you Kelly and John for the great experience, knowledge and laughs!"