REEDS Jewelers 6801 Northlake Mall Drive, Charlotte, NC 28216

"I came to the Reeds in Northlake Mall and immediately Frank offered to assisted with the friendliest of smiles. I was a bit nervous st first, since it is my first time buying jewelry for my husband, but Frank made me feel so at ease and comfortable, trustworthy even. I appreciate how real he was and helpful. By the end of my visit I was so excited about the awesome deal I got on the ring, that I could barely contain. My excitement! Frank is definitely an asset to to REED's Jewelers and a keeper! I now look forward to continuing my business wt REED'S Jewelers in the near future as a long time returning customer except this time not under my husband's name."

"One of my jewels on my pandora bracelet came out. I went to my local Reeds store and they didn’t have it in stock but the one at the Northlake location did . Mr Frank and Jeff were able to do the warranty exchange . Mr. Dan was really nice helping me pick out another charm for my bracelet and also informing me about the clips and stoppers. I didn’t know anything about them until he explained it to me as to why they were important. So with the new charm, I also added one clip and a stopper to my purchase. They even cleaned my pandora bracelet for me . Overall my experience was amazing and I want to thank Jeff, Frank , and Mr. Dan for helping me today."

"Walked in this store and was ignored. We were looking to purchase a nice watch. However, when we walked in, we were ignored by the store attendants after they made eye contact with us. The worst part is that when the next customer entered the store, both the attendants rushed to greet and assist him. This is bad customer service and also an example of being selective with which guest to help based on physical appearance. EVERYONE THAT ENTERS THIS STORE DESERVES THE SAME RESPECT. I hope the store manager will speak with the attendants about this issue. It needs to stop immediately. I do NOT recommend this store to anyone based on our experience today."

"Diamond Dan was so helpful and sweet in resolving my issue. Will definitely come back for more jewelry. He is definitely the representation of a customer service should be. He saved the day, kudos to him!!!"

"I love Reeds @Northlake mall. I went into ask about a specialty item made in remembrance of my loved one and Diamond Dan and his team went above and beyond to help me find the correct piece for me and we're so patient while I made up my mind and shed a few tears. I never felt rushed or like I was holding them up and they helped me to get the perfect item and at a great price. Diamond Dan and his entire team provides quality customer service. Each experience has been a good one. I have always felt that my business was appreciated no matter how much or little I was planning to spend. There's a great variety of different pieces and price points. Will definitely be going back to Reeds Northlake for a little Christmas shopping soon."