Reverie Goods and Gifts 101 Hay Street, Fayetteville, NC 28301

"I have been a customer at Reverie since it opened, and I won't be again. I used to enjoy stopping in when I lived near Fayetteville, and I continued making online purchases after I moved away, with my last successfully fulfilled order on 12/13/23. I never experienced any problems with order fulfillment until I placed my final order on 12/26/23. Since we were still in the midst of the Christmas season, I was not too concerned when a week had gone by without a status update. However, after 2.5 weeks without a shipping confirmation, I contacted the store via email on 1/13/24 for a status update. I would have preferred to call, but they do not list a phone number online. Ridiculous. Anyway, no one responded to my email. I sent a follow-up email on 1/19/24 (no response, of course), and I sent a Facebook message that day, too, because I had seen that they were active on their Facebook page. If you can imagine it, no one responded to that either. I sent a follow-up Facebook message on 1/20/24 requesting that they "please respond to my message." They viewed my message but did not say anything. I found it bizarre that they were updating social media but apparently did not know how to reply to messages via email or messaging apps. Thankfully, I got my money back from my bank due to their lack of follow-through and poor customer service, but it was an annoying and time-consuming ordeal. Based on their abundance of Taylor Swift merchandise, it is easy to tell that the Reverie staff are Swifties. From my experience, I can tell you that Reverie is a nightmare dressed like a daydream. Save yourself the time and frustration, and patronize other small businesses!"

"I always have a great time shopping at Reverie! I enjoy their selection, and the staff is always friendly and helpful!"

"Please don’t buy anything online from this store. There is no phone number, no email. The only way to contact them is by sending a Facebook message—which they won’t bother responding to. I placed my order, received no merchandise and no communication whatsoever. My only recourse is a refund through my credit card company."

"I was so excited to find a pair of earrings I lost a while back on this webpage. I bought a few other things totally $100. This was placed on November 4th. Nothing has been sent out to me, shipped to me. I have sent multiple emails no response, I have sent a FB Message- Which I received a response that she was looking in to it and then have been ghosted since. I have also left a Instagram message-no response. My hope is to stop someone from making the same mistake I did and buying from this shop. Especially around the holidays-stiffing someone without a gift or taking their money."

"Awful online ordering!! I have emailed and Facebook messenger and nothing. I ordered 23 days ago and nothing. No phone number is listed anywhere to call and talk to anyone. They have stolen my money- I’m all for small business but don’t shop at this one!"