Walgreens,

665 Long Pond Road, Rochester, NY 14612

"I had a terrible experience with a Pharmacist at Dewey Rd , Gina, She was unprofessional and lacks common respect . I witnessed her disrespect a customer 3x’s within 10 mins . I felt horrible for the customer and brought it to her attention . She didn’t care . Walgreens needs to reevaluate her presence behind the pharmacy and because of her we will no longer have any prescriptions at Walgreens!"

"The workers seem nice but don't go off of what their site says they have in stock. Went in for some Caladryl or Calamine lotion (whichever I could find) and they were out of everything of the sort even though their site said they were all in stock."

"Called in a prescription on Friday. The automated message said It was supposed to be ready after 11am on Saturday. If there was a problem the pharmacy would contact me. I did not receive a call. I waited in the drive thru on my lunch for 20 minutes only to be told they faxed the Dr for a refill and didn’t receive a response so I couldn’t get a refill. Waste of time. I will be finding a new pharmacy."

"I have had one of my prescriptions delayed over a week for many months now. I also had a prescription for a sickness that i almost didnt pick up because a week later it was still pending. Even if its going to be delayed, if i could know when to expect it, that would make a big difference. I understand they could be short staffed (pay them more.) but i have had consistent issues and the rx text system is unreliable and has poor UX/UI. The website rx status is also just as horrible. Offer your staff a proper wage, then youll have no problems with turnover and can give your existing staff some relief."

"I just got released from emergency with vertigo. Went straight to pharmacy to get medicine to help get rid of symptoms. Gave them all my info including my health insurance. Waited in waiting area for 1.5 hours. I had to go up to them and ask what's going on. They said they don't take my insurance. Like why didn't you tell me that the second I gave you my card."