Nao Medical - Crown Heights, Brooklyn Urgent Care

"They are the worst place, they lie with the information. They don't have anyone on their staff who speaks Spanish asks for several times someone and they refused to help me, I tried to use the translator and the girl never contacted me through the translator She always did it in English as if I were understanding her, I understand that we are in the United States but here I lived a large number of People who do not speak Spanish very well and if they are a health center should look for the tools to communicate with their patients because they do not attend for free, we are paying for a service. On the website it says the opposite of the attention I received in that place. They have a girl who speaks Spanish but I asked to speak with her on many occasions but they refused to call her and the girl who helped me continued speaking to me in English as if she was understanding you and I let her know on many occasions but I think she was mocking or would have used the translator to communicate with me"

"Do not use this facility. Appointments are in no way reflective of when you will be seen. Staff is courteous, however I have spent inordinate amount of time waiting for test results. Billing is a MAJOR issue – nobody to call, chat, or text. I have been billed for services I did not receive & have been emailing their service dept for MONTHS to try and resolve this. They continue to send bills via text message and email weekly, with no response to my requests or complaints. Mediocre service, predatory billing. Find another Urgent Care."

"Front desk staff was great. The receptionist communicated effectively. Medical assistant was also kind and didn’t have an attitude like others I’ve dealt with at this location. The doc was also helpful. He was easy going and was able to help with my issue."

"I came here because I wanted a medical professional to take a look at my eyelid eczema that was especially painful today after a few weeks of it flaring up and down. The practitioner was being thoughtful and attempting determine what the issue could be, but ultimately I need to go back to my dermatologist. Which is fine. After saying she could offer me Tylenol and that pretty much was it, I figured I may as well get an STD test to make my $40 worth it. As I was about to get my blood drawn, the practitioner popped back in the room and asked if I knew what a BMI was. I said “yes”. She then said that she scheduled for a nutritionist to call me later this week. Without asking any questions about my lifestyle/habits/history, she just saw that I was fat at determined that some stranger should talk to me about it. Pretty unprofessional I think! Huge shout out to the woman who was working the front desk and also took my blood. Absolute queen. Truly good at what she does. It was the easiest and quickest blood drawing I’ve ever experienced in my life. She deserves better than this place."