Northwell Health-GoHealth Urgent Care

"Clean, staff is polite, pretty fast visit. The down side is when u schedule an appointment the app does not take the picture of the insurance but supposed to. On another hand u do not need to do it. U can close the app after u spot us confirm."

"It was hands down the best walk-in appointment I have ever had. The Doctor patiently listened and was thorough. Check in for my same day visit was efficient and easy."

"I recently had a small accident that resulted in an injury that appeared to be inflamed, and I decided to visit Urgent Care Quaker Ridge to have it assessed, specifically to determine if it required stitches. The staff promptly examined my injury, which was thankfully minor, and decided to clean it and apply a glue band below the wound I only stayed for 10 minutes. However, my satisfaction quickly turned into frustration when, after three months, I received a bill for a whopping $585. To my disappointment, my insurance provider informed me that they would only cover $86 of the total bill. This unexpected and substantial charge left me bewildered, especially since I had not been informed of the significant cost associated with a simple glue band application. What particularly bothered me about this situation is the lack of communication from Urgent Care Quaker Ridge with my insurance provider before billing me. Had they done so, I could have been better informed about the potential costs and could have made a more informed decision about the procedure. Instead, I find myself facing an exorbitant bill that, in my opinion, does not align with the simplicity of the treatment I received. I understand that medical procedures come with associated costs, but I believe that the transparency in communicating these costs to patients is essential. I am more than willing to pay a fair and reasonable amount for the services rendered, but I believe that the $585 bill I received is excessive, given the nature of the procedure."

"I had a very positive experience here. There was no wait time and all staff members were very professional and thorough. The doctor, nurses and receptionist were all kind, respectful and attentive. All of my concerns were addressed and questions answered."

"If I could give negative stars, I would. This place is run like a complete joke. The first time that I came into the facility I had neck pain and was told that it’s possible I may have meningitis. The staff there were unable to help me at all, despite the fact that I had no other symptoms, and sent me to the emergency room to investigate. After spending the whole day in the ER, it was confirmed that there was absolutely nothing wrong with me, and I was told that there is no way that I could have meningitis because I lived in a dorm during my college years which meant that I would’ve been vaccinated for it. I left the ER with a $700 bill. I visited again today to diagnose a potential ear infection. The appointment was made the night before online. When I walked in the staff Member immediately told me that there would be a 30 minute wait before my appointment. No real reasoning at all and I did see plenty of staff members floating around not treating patients. Clearly this location makes appointments without assigning staff just to make a few extra dollars. I asked the staff member if I would be charged for the appointment should I be unable to make it because I did not have 30 minutes available to sit in the waiting room. She told me no. After waiting 30 minutes, I asked her if they would be taking me soon. She said no I would still have to wait. I confirmed with her again to make sure that I will not be charged for the appointment and she very rudely responded saying “I told you already you will not be charged. Didn’t you remember I told you already?!” I cannot believe how incredibly rude she was. This office may look nice on the inside, but it is run like a terrible terrible operation. Do not visit this urgent care, go to the New Ro West Med location instead."