Yale New Haven Health Long Ridge Medical Center

"Came here to get lab work done and Francine at the lab draw station was wonderful. Although it was time for her lunch, she was kind enough to squeeze me and my husband in."

"The receptionist at the blood drawn is very rude! I got a call from the lab asking me to repeat my urine sample because somehow they were not able to test it. I had to find another day on my schedule to go out of my way and go back to the lab to give another sample, and when I came to window and wanted to explain the reason why I was there, this lady just held her finger up without even looking me in the face and said “I’m charting on another patient, sign in on the sheet and take a seat” as I was holding my pee and had another 4 people in front of me. Not the first time that I come here and something similar happens. First time she was nice to me but rude to another person. I tried to spare leaving a bad review because I don’t like being that person, but something has to be done and she needs training on how to use therapeutic communication. Im a nurse at Greenwich Hospital and this is not the service that we provide as staff to our patients."

"It is near impossible to reach a Dr. Or a real person! 10+ minutes on hold to reach anyone. Last week I ended up going to urgent care. Zero stars for their Dr. Side of the building. Shame on your phone VM chain ! . On the positive side their imaging system is very good. Make an online appointment and they take you right on time. Their PT folks are very good as well. Thank you Kristen at the schedule desk . Great job Marrisha & Jason & Cristina."

"Excellent physical therapy center. Great doctors across many specialties. Major negative is their phone service ... sometimes it is very difficult to reach a real person. One time my call was routed to a New Haven facility!! Unfortunately Dr. Tiford, a very skilled orthopedic surgeon, passed away."

"The receptionist at the blood draw station is not at all friendly. My doctor placed two lab orders. Once she found the doctor, she said nothing and just kept clicking. I was simply asking a question to confirm whether she saw the two separate orders. She rudely snapped back with “yes I got it! Back up”. And then nothing else. Didn’t say, all set, give us a minute, no direction or instructions on what’s next. So rude."