Thermo Direct, Inc.: HVAC, Plumbing & Electrical 4901 Trademark Drive, Raleigh, NC 27610

"Jermaine is extremely knowledgeable, personable, and very polite. He went about his survey of the job-site, to include the attic and garage electrical panel, and explained the procedure to me in detail. He was extremely impressive, especially for how young he is. Jermaine is a great asset to Thermo Direct, and the crew of technicians he supports. Jermaine is truly an excellent role model for all young me n his age. Outstanding employee!"

"We are new customers of Thermo Direct, Inc., HVAC, Plumbing & Electrical. Quinton is the technician that provided our quality assurance consultation regarding our new HVAC system. He was very pleasant, professional and knowledgeable. He did not appear to be in a hurry and patiently answered all of our questions. He shared information about the company, our system, the importance of maintenance and good air quality. He also shared information about their maintenance programs and highly recommended enrolling in the program."

"I called and Stacy answered all my questions. I scheduled through the online service because it was a weekend. Two days later our toilet was installed quickly and professionally. Lilian arrived on time and called me from the driveway so she didn’t wake the baby with the doorbell. She was courteous, sweet and walked us through the process. Her assistant Tim was professional and efficient. Thank you! We will certainly call your company in the future."

"My experience with Thermo Direct has always been transparent work with 100% care and effort to keeping my system working effectively. I had another company install my original air conditioning but their service was hit or miss and seemed directed only at costing me more money. I have been so much happier switching to Thermo. My technician Rome took pictures to clearly show what was happening with my system - what needed additional cleaning - and what all my options were to peak efficiency. All the service techs are knowledgeable, willing to take time to explain the good and the what can be better, and very friendly."

"Quan and Stephen did a great job. They were very professional, clean, polite, and helpful. Neither were bothered by the tons of questions I had about the install while they were actively working on installing my new water heater. They took the time to show and explain everything to me, and made me feel confident in their work and company. They even waited on me to run to the hardware store to grab supplies so I could fix a few things I had finally had access to after they removed my old water heater. They will be who I recommend to everyone and I am now a lifelong customer."