Huff Plumbing, Inc. 2717 Grayfox Lane, Matthews, NC 28105

"*****Reply to Response******** May I remind you that you and I have email correspondences that details your exact words, that you will not subject to a 3rd home inspection. Your email was presented to the Home Inspector, buyers and their agent to answer why we have to call on another plumbing company to take over from you. I hired Huff Plumbing on Mar 31 to repair the leaks under the crawlspace per the Home Inspector's report. They sent a plumber down to fix the leaks under the crawlspace. The plumber told me the cause is that the builders did not put enough pvc cement when the house was built and he just took apart the pipes and put alot of pvc cement. I then hired them to repair the tankless water heater which was also on the report. The plumber ordered the part which took more than a week to arrive. After the second job was done, the Home Inspector came to check the repairs. He issued anther report and in the report, he wrote:"4/26/2023 Re-Inspect - Repairs made to the sink drain line but toilet drain line still leaking and in the process of repairs has caused 4 other connections to leak in this same area."So I sent the report to Huff Plumbing for them to fix the issues. I was working outside of NC and appointed my neighbors as caretakers and point of contact for my house and I CC them plus the buyer's agent. so the communications and repairs are transparent to all parties. But Huff Plumbing decided to repair only the leaks that they did the last time and wanted to charge me an additional $1322 to fix the other 4 leaks indicated in the second Home Inspection report. The owner of **** also complained that it was because there aren't much glue left in the pvc which is exactly what the plumber told me the first time he came and he said he has put alot of pvc cement so the same excuse cannot be used a second time. When I wrote to all parties involved that the Home Inspector wants to inspect a 3rd time, the owner of Huff Plumbing wrote back to me in black and white that he will not come back a third time. When I tell the agent and Home Inspector about what **** has written, they are extremely furious and deem that Huff Plumbing is extremely unreliable and unprofessional. They decided to go with another plumbing company. My neighbors, agent, Home Inspector dislike Huff plumbing now."

"Arrived right on time/early, super easy to communicate with and very very reasonable pricing. Nice and easy going guys who explained everything to me and worked quickly and efficiently! Will definitely be using them again."

"I got a recommendation on the Nextdoor app for Huff. I called at 8:30 a.m. and he had a crew at my house within an hour to install a kitchen faucet. Reasonably priced, nice professional team...job well done."

"We were fortunate to have Huff Plumbing come out and check a recurring problem with our sewer lines. Michael is a super fellow. He is quite professional, knowledgeable and courteous. He and his helper were very thorough in dealing with our issue. Huff Plumbing will now be our go to plumber for all future issues here at our home. I must say that I felt very comfortable and trusting of Michael and his services. I can't say that of a variety of plumbers that have come out to our house previously. It is great to have a plumber who is responsive, does great work and is honest."

"Huff Plumbing did a super job installing 2 new sinks, a vanity and all associated pipes in our existing home. Their pricing was reasonable and fair (out of 5 quotes). Getting access was tricky but it was accomplished with excellent results. What most impressed us about Huff Plumbing was their customer service. They paid close attention to what we needed and wanted and offered suggestions. There were no attempts to up-sell. They checked with us first if there were any questions about the project. They were courteous and friendly. They were respectful to our home and furnishings. They were punctual. When there was an issue with scheduling they called me and asked if they could change arrival time/date. They didn’t tell me they were changing the time. They asked my permission to make a change in schedule. Now how special do you think that made me feel? More than once they asked, “Any questions?”, “Anything else you need for us to do?” I highly recommend Huff Plumbing."