Service King Collision Matthews (Now Crash Champions) 10535 Monroe Road, Matthews, NC 28105

"Mickey who works at the front desk is a completely inappropriate and unprofessional . Front the time I was there dropping off my car I heard her telling the office moms about another customer asking about the cost snickering nastily about customers in front of new ones. Myself and my sister have been hung up on numerous times, or they said we would get back then we don’t hear back until we call. My car was dropped off on 11/22 delays or not, the extreme lack of communication about delays and a new pickup date is perturbing. They barely updated the insurance, leading them to believe my car was done and the rental would be returned when my car was still not done. My car was dropped off without battery or wiper fluid issues from the accident; yet they had my car for weeks and suddenly before my pick up date new things are breaking. I’m truly shocked how unprofessional everything was handled, I would never recommend anyone bringing their car here. Makes sense they were the only shop with availability to take cars in and others are booked out for weeks."

"Store manager Kayla efficiently did my estimate and then spent 30 minutes of her time working with Enterprise to get me a rental, that Enterprise had confirmed , but did not have ready. She called several Enterprise locations and got me a truck and had it delivered to Service King. She performed outstanding customer service, all with a smile. Harold D. Sellers"

"I had the best experience at service king. My Chevy traverse needed body work. They got us in and ordered the parts, completed the work and got my car back To me in less than four days. They also were able to order roof rails and installed them for me while it was being repaired. They even cleaned the inside and outside of my car and were so nice and knowledgeable to work with. I highly recommend."

"I just had the best customer experience with Kim that I have not had in a long time. I had a piece of trim needing to be reattached after it was pulled off my car at a car wash. I made an appointment with Service King. After Kim had a chance to view the work needed, she suggested they take a quick look at in the service area. Since there were no damage parts needed, she was able to have it reattached on the spot right away. I could not be happier with my experience with Kim and Service King. I highly recommend doing business with Service King - Monroe Road. Thank you, Kim, for a great job - well done!"

"For me I found their work to be disappointing given they had 2 weeks after the insurance agreed to pay to do the work. The hood gaps are not even, there is a bolt stripped on the headlight, when they gave the car back to us the lug bolt covers where sitting in the cup holder and the headlight bulbs didn’t match. Plus, the car now pulls likely fixable with an alignment but that should have been done when the adjusted the frame. On the plus side the people where very nice to work with."