Vince

"Very unpleasant shopping experience. Sales associates are very rude! They sighed and laughed each other if you don’t buy anything"

"I love stopping in to see what new items they have in, since it seems like they get the most. It's very convenient to my apartment and Francisco has helped me for years-I can leave with full outfits!"

"I ordered a pair of shoes online and they didn’t fit. I couldn’t access my account online so had to go to the store to exchange them. I called the store and they had my size. I asked if they could hold them until tomorrow because it was pouring rain. They said they could only hold them through closing today. So I traveled uptown in the rain. I was soaked. So was my bag with the shoebox. When I walked in, I was greeted like I was a person who can’t afford to shop in their store. I apologized for my wet coat and bag and they just glared at me. I set down my damp shoebox for return and another worker picked it up like what is this trash. I did my exchange and left. I felt humiliated."

"Do not go to this store If you don't wanna ruin your day.I went there today with my mom and we got horrible service and experience. when we went to the Vince upper east side, there are 3-4 workers working.there's only one customer without us.until I asked to help, they are just chatting with each other and totally ignored customers. my mom tried a sweater and wanted to buy it right away.we were there like less than 10 minutes which was very quick shopping. They charged over price.(a worker said one sweaters get 25% discount and if I register an email, I can get 15% discount for another one so we bought 2 sweaters instead of one but it didn't get through. the worker changed her sentence after we paid she said only one time discount work.) they made a mistake but no sorry, no apologies. so we want to cancel but they said they can't cancel or return. because we choose to ship. still, our clothing is right in front of us but they can not cancel or refund. it was totally their mistake but they said no matter what they can not cancel the transaction or refund. what's the solution is I should come back with clothing once I got the shipment at home if you want to adjust to the right price or return it. or a better option is to call them once I got it then they can adjust to the right price. they said really rude and it seems like I made a mistake. I said idiot for this ridiculous situation. the manager whose name is Brett came and she was right away upset without hearing the situation from us and she taught me like a teacher how the word idiot is bad. I tried to explain the situation but she didn't even listen and while I am saying she is saying it at the same time. like a very uneducated person.she formally said "sorry" and she didn't give us any solution. I've never been treated like this anywhere in my life. my mom's favorite clothing store is Vince but from today's horrible experience she won't go anymore."

"Wow - I was disgusted by the “service”. The whole time we were ignored by the sales, while they only kept greetings and serving the other two clients who came right after us. Seems that they only serve “well-dressed Upper East rich clients” and we dressed too causal to get some attention."