Lot-Less

"Visited yesterday (8/31/2023) and had the worst shopping experience - the security guard was beyond rude. Upon walking into the store, the security guard is to your left while backpacks hang to your right. All the backpacks are hung up except one, which catches my sister's (11y) eye. We head over and we're looking through the backpack, examining the inside and so. My sister then lays it back down when we're done and we begin to walk further into the store. All of a sudden, the security guard yells at us, telling us to put it back where we found it, as in hang it back up. Of course, I don't mind hanging it up, but as I'm helping my sister get it on the hook, he yells at us again, saying "Is this what you're taught at home?" He continues on even after we finish and walk away, saying "What kind of woman are you?" Mind you, he's saying all this to a group of small teenagers (I'm the oldest and tallest at 14 years old and 5'1). I didn't feel safe at all with the way we were being targeted like this. When we left, another employee was now in front of the backpacks, conversing with the security guard in a foreign language. I could tell they were talking about us, as the security guard's finger boldly followed us out the door. I'm so terribly upset that my sister had to experience that and that no one even batted an eye, including the cashier and other possible employees in the area."

"Clinton st (LES) Lotless is fantastic. It's a clean store. There is always a wide variety of items on the shelves. You will find name brand items at discounted prices. It's best to go early in the morning when it's not too crowded. The staff is friendly. I wish they carried more plus size women clothing. It's not a huge store but the aisles are pretty wide. It's more organized than it used to be when it first opened years ago. I love it. UPDATE: Still an amazing store with wonderful options. I just picked up some $26.00 Corkcicle tumblers for $9.99. Loving it!!!"

"I always go there and have my 4lb service dog with me in a closed backpack. One day I entered greeted them nicely and they began yelling at me to leave and that my dog wasnt allowed there. I tried explaining among the yelling that it is illegal to show them an ID or paperwork. The security told me to talk to the manager and when I tried talking to him he literally yelled at me too and brushed me off when I tried talking to him. I was mortified and ended up having a panic attack when I left. I have a psychiatric service dog not an ESA so what they did to me is in fact illegal. I am in the middle of filing a formal complaint to the city and was told by my therapist that more than likely they will be fined anywhere between $10k-15k for discrimination. I hope they do it was horrible and I hope it doesnt happen to anyone else. Their store is really messy as well. They're lucky I shopped their in the first place. Needless to say I wouldnt shop their if I were you."

"Absolutely disgusting experience I was harassed by two men after I already left the store. One man told me that it ringed when I can clearly hear nothing was ringing so I go back in the store and they want to see what I bought and then another man walked up behind me and started digging in my other bag this is absolutely a invasion of my own personal privacy and my own belongings. They have no right to search me or my items without any of my consent and I feel absolutely disrespected. I’ve been going into lotless all across nyc for years but this time in particular I will never ever go back in it for being treated like this."

"I basically bought an Headphone from Lot-Less, that looks cool. But it was worst inside, There is no Voice coming from 1 side of head phone. I Called the Manager to fix this, He said he need Receipt. I explained him that due to lock down i was not able to come. He just refuses saying no we were open. What a worst Customer care. He should be caring and understanding about this COVID-19 situation. I wish they Hire a Manager who can Manage Stuff Good, and have some sense to deal existing and prospective customers."