PetSmart Grooming

"I brought in a pup for grooming. Of the 15 dogs I've had in my life, she is the most compliant chill dog I've owned. Groomer was unable to bathe her, did not clip her nails...she only managed to shave her. She even suggested medication or restraints. She must have been rough with her because both my son and I noticed that she was very timid when I brought her home. BTW I stopped at a dog wash and bathed her myself. She was very compliant. BEWARE. Petsmart durham northgate"

"I have 3 Yorkies and have been coming to Jerry at this location for over 10 years. As Tina Turner would sing, he's "simply the best!" He gives top notch service, and my babies ALWAYS come home looking amazing! They're on a quarterly rotation which allows 4 grooms a year. They love Jerry and so do we."

"Our dog has been groomed at PetSmart consistently for about a year. Recently, we have had our appointments cancelled by PetSmart staff four times in a row for various reasons (low staff, sick dogs prior to our appointment). Each time, I have received no notice and arrive to the salon to be turned away after completing check ins online. At this particular location, we arrived to our appointment and I dropped off our pooch with no problem. About an hour and a half later, I received a call stating our dog (who was groomed 1 month ago) has mats in his fur to the skin. The appointment was canceled and no services were performed. We called the vet and they instructed us to brush the knots out with a comb and bring the pup in if we could not remove them. We ended up completing our pets grooming at home with items purchased at PetSmart. He is not as clean-cut as usual but it works in the meantime. We will not return to PetSmart and are a waitlist for a local groomer- not that the staff seems to care regardless."

"Terrible service, I tried this place just because my dogs' groomer just had her baby and is on break. I give one star because there is no lower score if I wouldn't give it. From the moment I entered the room they made long faces and treated me reluctantly. Even so, I dared to leave my dogs in the place and everything turned out badly. I hadn't even been there for 10 minutes and they were already calling me that they weren't going to be able to provide the service to my dogs because they were aggressive and that they were attacking them, which is not the case. This is not the first time they have gone to a salon but it is their first time with someone who is unprofessional and abusive. This happened last Sunday and to this day my dog ​​doesn't stop shaking if she continues like this I think I'll have to take her to the vet because I don't know what they did to her to make her come back so afraid and she didn't eat well at all. I recommend that you leave your babies there."