JCPenney 1800 Coastal Grand Circle, Myrtle Beach, SC 29577

"Having been a shopper of JC Penny's for over 30 years and receiving such poor customer service from today's manager in charge (Mary); I can honestly see why JC Penny will be another iconic entity no longer in business in the near future. I tried returning a dress for my elderly mother ($75 - still on the hanger and in it's garment bag) for a store merchandise credit and was refused, on the basis that 60 days had passed since being purchased. Admittedly, Mary said she had exercised her managerial discretion in the past to offer others this option, but "could not help me" - though my mother had had a 4-week stay at GrandStrand Hospital for a stroke. This was communicated to the staff (Lori / Amber) and to be clear, they were very empathetic of her situation and said it warranted an escalation up to Mary. Mary approached and spoke in a condescending tone stating the 60 day policy would be the reason for no store credit. I stated my mother's position, being in the hospital, hence the reason for my involvement and with a blank stare she simply said: "I cannot help you." I asked - surely you have the discretion to at least offer a store credit, she repeated the policy. I followed, had you ever provided any exceptions to this policy? Admittedly - she said "yes," but gave no explanation as to why she could not offer my mother one, considering the dress was purchased less than a month over their 60 day policy and the fact my mother spends nearly 10 times that dress amount (monthly) in their store. After all it's not a $700 item, It's a $70 dress. Given her fixed income and long-standing loyalty to JC Penney, attributed by their dedication to customer service and professionalism, today's events have significantly diminished her enthusiasm to ever shop there again."

"Check out their white sale! Bought Liz Claiborne sheets for a great price!! Had their comforter sets on half price sale too. Bought two!! Beautiful colors!!"

"Great merchandise at excellent prices. Take advantage of the low prices."

"My favorite store to shop got great deals and saved over $500.00!!!!"

"Beautiful well laid out store with plenty of selection as well as floor staff to assist...so why 4 ⭐? Checkout was so slow at the main entrance area. I thought that the three items I brought were going to go out of style before I could pay for them. Seems that the two open registers were taken up with people with problems...why not call for another person to open up or direct any of the several people waiting to the rear checkout. Other than that I am Ok with JCP."