Kinney Drugs,

300 Main St, Massena, NY 13662, United States

"Apparently if your elderly you've got plenty of time to waste sitting, a 12:15 appointment was not answered until 12:40 and in order to leave the store you have to sign off. I had to go get assistance not only to get my shot, but then had to go around and get somebody to scan the order sheet so I can sign. Apparently the person doing both was busy putting labels on plastic bottles , so, the gentleman before me had to wait and then after that she went back to the labels and I had to go back and ask her so I can get out of there after I had my shot which again I had to ask her to do."

"Horrible, completely unorganized and unprofessional. Go to Walgreens or walmart."

"Rude employees!!! Wait at counter while 2 people do a money order . Just look at you and not say “ be right with you “ just snuff their nose. Hate that place. And ya. I won’t go again"

"Finally, a pharmacy I can trust and depend on. First i tried Walgreens, I ended up having a horrible experience with extremely rude staff that was so unpleasant I couldn't go back there. Then I tried rite aid, and they not only took far longer than normal, they messed up one of my prescriptions! I then realized all my hope rested on Kinney's, and man did they come through! Extremely friendly staff, who work their butts off, and are eager to assist with any questions or concerns. So anyone who reads this and needs to choose a pharmacy, save yourself the hassle and bad experiences and just go straight to Kinney's. You'll be glad you did."

"The pharmacy here is very slow. It is clearly understaffed for the amount of prescriptions they have to do. When I come in to pick up a prescription that was supposed to already ready, and they tell me it's not ready and it's going to be 3 hours until it is, then you prolly need to hire some employees. Because 3 on a shift at any time, is not enough. And they are not always friendly."