East Market Kilbourne

"What a terrible experience with this company. Was excited at first moving in since it was a new town home, but after 2 months problems started to rise. First my AC went out and emailed multiple times since the heat was unbearable. Couldn't even enjoy staying there because it was almost 90° in the house. It took them over 3 weeks to get it fixed. Then winter came, and the heater stopped working!! I woke up freezing. The temperature was 57° when set to 72°. This went on for another 2-3 weeks until it got fix. I had to buy 2 space heaters just to survive through those weeks. Another problem i had with them is when I was at work, they had maintenance come and they never shut my garage for over 6 hours. I had over 15k worth of tools that could have been stolen in minutes and I doubt they would even care. The security in the area was terrible. I had a low life try to break into my truck, thank God they actually caught him though. Saw a bum sitting in our alleyway for 2 days which felt very uncomfortable. And lastly, which irritates me the most is after just 1 year they decided to kick everyone out so they can sell the town homes. They gave me a 60 day notice which was nice of them, and was able to stay a little past my lease ending date. Lease ended July 17th, but was able to stay till August 14th. I paid for the whole month of August thinking I would get refunded if I moved out beforehand. Well that wasn't the case, they marked in that I moved out August 29th when I Cleary moved out on the 14th. They still charged me 15 days of rent when it was unoccupied. Aproximatly $985 I should have received back. When I tried to contact them about this concern I get nothing back. Haven't heard anything back after over a week now. Moral of the story save yourself the hassle and headaches and look elsewhere to rent."

"If you would like to rent from the most incompetent people in America, please feel free to contact East Market Kilbourne. They will rarely, if ever, answer the phone when you call the office and when you do get ahold of someone, it’s always pushed off to another person. Over the course of our one year lease, our rate increased by nearly $150 per month. Very frustrating experience."

"Easy an efficient process to replace our missing keys."

"Move in was a breeze. The staff at East Market Kilbourne go above and beyond to make me feel welcomed into the community."

"Service very professional"