Superior Auto & Collision Center 2106 New York 208, Montgomery, NY 12549

"After fixing my car and getting paid they refused to return any calls or address issues I had with the repairs. I would suggest finding another shop with better customer service. Once they get paid your on your own Beware"

"UPDATE: the district manager called me and left a voicemail. I called back the next day December 20th and left him a voicemail. Today is the 27th and I've received no response from either Derek the local manager or district manager. As someone working in the insurance industry, I am disheartened to share my recent experience with Superior Auto and Collision Center. Despite the initial appreciation for the effort put into restoring my vehicle, a serious issue arose post-repair that left me extremely dissatisfied. Upon noticing the airbag light illuminated on the dashboard when picking up the repaired vehicle from the body shop, I sought guidance from Superior Auto and Collision Center who said the light had nothing to due with their repair. They said the vehicle likely developed an airbag issue on its own, despite it not having issues prior to being dropped off at their establishment. A diagnostic check at the Subaru dealership, as recommended by our insurance carrier, confirmed mishandling during the repair process at Superior Auto and Collision Center, leading to my vehicle being unusable for a significant seven days. What compounds my disappointment is the lack of responsiveness from Derek, the manager. The failure to return calls and messages since November 22, 2023, is both concerning and unprofessional. Given my background in the insurance industry, I understand the importance of prompt and effective communication in resolving issues. The disregard for my attempts to address this matter reflects poorly on the overall customer service at Superior Auto and Collision Center. This experience, coupled with the inconvenience and financial burden incurred due to the repair error, raises serious questions about the professionalism of Superior Auto and Collision Center. I sincerely hope this feedback prompts a reevaluation of customer service practices and a commitment to ensuring a more positive experience for future clients."

"Brandon went above and beyond to get us the perfect used car. This was hands down, our best used car buying experience ever."

"11/10!! So happy with my recent experience with Superior - Got into a fender bender + they repaired my Jeep within a week of first contact. Looks brand new, even cleaned the inside, fixed my banged up license plate and left me with a full tank of gas. Everyone I worked with was so helpful + kind. Best experience, HIGHLY recommend!!"

"After dealing with them extending time on repairs , I received my car with body work done. My Navigation screen doesn’t work after their shop when it was working completely fine before. My back door doesn’t lock properly and my truck has plastic pieces that are ripped whenever someone was doing the quarter panel. They damaged the car and gave it back to me like that."