Advance Auto Parts

"Windshield wiper had come off in a snow storm. Went in to get a new one, he looked at it and just snapped it back on, no charge. Friendly and wonderful service, thank you, Montgomery, NY store"

"Actually, I went to Advance Auto Parts because it is also a UPS dropoff place. The biggest problem I had was there is no UPS sign!"

"Three of the four times I've been in this store, I've had bad customer service. I had to go twice to get my wiper blades warranty honored, which I had to call the New Windsor store myself to resolve, after they told me to go to the New Windsor store. The store associate told me I did not buy the wiper blades from Advance Auto at all when he looked at them. Never mind that I'm a speed perks customer and he could have checked that with New Windsor. Today, I went to do of a Amazon UPS order and was told they cannot scan my QR code, they're not UPS, and told me to go New Paltz. This was the same site associate as the wiper blades. Clearly, they need better training. The Amazon return clearly stated I do not have to print out a label, as the store associate told me I had to. I recommend going to one of the many other auto parts stores in the area and avoid the Montgomery location. New Windsor was always helpful."

"Staff is Great! So very helpful,nice an patient. They ordered the part i needed came in quick.Very reasonable.Thks!!"

"A decent auto parts store. Sometimes the staff seem to have decent knowledge. Other times Ive had some that lacked experience. I'm not knocking these folks since you have to start and learn somewhere. But for the most part, not bad. They are located in a fairly convenient place. So I do stop in fairly often. The store isn't overly large, which I like. It's normally clean and not so busy I have to wait a long time. My only two less than desirable observations is to watch the road driving in or out from the from entrance. It's fairly steep and you can make road contact if your not careful, depending on your vehicle . My other observation is the constant corporate wanting your phone number. I do not see a need such information for little things like car wax. I see as more to track your every purchase., rather than any real benefit to the customer."