Advanced Maintenance 2820 North Kerr Avenue, Wilmington, NC 28405

"Advanced Maintenance always performs excellent maintenance on KACK Enterprise’s box trucks and tractor trailers."

"Great place nice people and there good at what they do fixing any vehicle"

"I bought a 2015 Shuttle bus that had a check engine light on. I took it to Advanced Maintenance, where they told me it was due to the def system. $3000 dollars later they tell me that I will need to remove my def filter and have it sent off to be baked. I didn't trust them because I had already spent $3k, and all I had to show for it was an oil change and a bus stuck in limp mode. So, I took it to another shop to get it checked. Come to find out, the bus had NO DEF in the tank. Once we filled the Def and drove it for about an hour, the codes cleared, and limp mode stopped. The Auto shop I took the bus to after Advanced told me that Advanced is known for doing shabby work. I wish I had looked at the reviews before taking our bus to Advanced Maintenance. Oh, one last thing, when I called Advanced Maintenance and told them what happened, the manager told me he would make it right and get back to me. That was almost two weeks ago."

"Had this company send a tech out to look at a wiring issue on a semi truck after it left me stranded and I had it towed back to my house. Their tech had no idea what he was doing, he never looked in the dash or fuse panel and said it was my starter and starter wires and it would be $2000 because I "needed" a starter. I declined the quote and was left with a $400 diag fee for absolutely nothing. I had someone else from another company take a look at it the day after and it was two wires arcing in the dash and a wire being disconnected in the dash causing the ECM power supply to short out which was diagnosed in 5 minutes when he traced ECM wires. Would never call this company again for repair or diagnostics for a semi truck."

"Advanced maintenance changed a transmission for me that I purchased, I was quoted 12 hours of labor. They received the transmission three days after my truck was there. After dropping the old transmission, it was left sitting on the floor for a week, right beside the new transmission. The technician never took the time to check the differentials between the transmissions, like the yolk in the top cover shift plate. So the new transmission was bolt up without them switching the parts from the old transmission, then I received a call from their new services manager Mike. Telling me that the yolk Style on the new transmission did not match up to my drive shaft. I had to get another company’s service manager on the phone, to explain to them how to switch parts from the core. Needless to say I was billed for 20 hours for things that should been done from the start when the transmission was out. On top of that my speedometer, was not working, also my Hydraulic pump which they disconnected to drop the transmission was pouring hydraulic fluid. Also a turn knob underneath my truck was broken off and not even Brought to my attention. I DO NOT RECOMMEND THIS COMPANY TO ANYONE, THERE Mechanics are just simple parts changers. FIRST AND LAST TIME DEALING WITH THIS COMPANY"