Mavis Discount Tire

"Every time I take my car to get Balance and rotation, they only balance the attire, but not do the rotation. This is the second time they did this to me. Management need to step in and make sure the customer gets what he pays for. This is ridiculous. This is the second time they did this to me. Did not rotate my tires and I ask the guy he lied and said yes he did. And he never did took it to the dealership. They had the same measurements and said the tires would never rotate"

"A few months back I found a power steering leak on a 2003 Highlander and had the car towed to Mavis. Although they were able to get the car back the next day, I experienced another power steering leak a couple days later, after which I had the car towed to a different shop who was actually able to address the issue and replaced the broken parts. While Mavis simply reconnected the line, I had hoped they would have been more careful with this so that there wouldn't be another leak the next weekend. I can't attest for other types of repairs and service, but if anyone else has a similar power steering issue, please think twice before choosing Mavis."

"I recommended Mavis Mt Hope(Rochester NY) to a friend to buy tires. He was overwhelmed of the courtesy, service and price match of a local warehouse chain. He contacted me to thank me for my recommendation and now a Mavis customer! Kudos! The very next day(1/19/24) I stopped by Mavis(44 Ridge rd) Webster for an oil change. Mohammad was same as usual, courteous, and very polite/accommodating! He changed my oil and rotated my tires! Can’t say enough about Mavis as i always put my trust in them for good pricing and top notch service! BTW, Mavis Webster is my go to store as i have come to know the amazing staff there!!! Herman G"

"Staff were friendly, but I waited an hour an 15 minutes total for a tire change after showing up on time to my appointment. They didn’t even take the car into the garage until 45 minutes after the appointment time. Tires seemed overpriced as well (almost $500 for 3 bare-bones all-seasons on my sedan). Also, the waiting area was in direct sunlight the whole time, so I was very hot and uncomfortable while waiting. I would suggest getting some window shades that can be pulled down so customers don’t have to be forced to sit in the hot sun. Overall a disappointing experience."

"Ryan the technician was awesome!! He was very pleasant and not only did he do a great job at replacing my tire. But he went the extra mile and fixed a hanging under carriage cover that was hanging. I can't say enough about the service I received! Everyone worked well together and service was fast and efficient. Great job! Thank you Ryan and everyone else at Mavis!!"