west elm 145 Culver Road, Rochester, NY 14620

"10+ delivery dates have passed, and still no chairs. After spending $2400 on chairs, paid in full, west elm is past the contractual 6 week delivery window and has yet to deliver our chairs. Here’s what happens: they’ll give you a delivery date and swear up and down that it’s coming that day. The day passes, then you get a notification that’s it’s scheduled for a few days later. Rinse and repeat for 2 months. Now, I get an email that the return window has passed, and we haven’t even gotten the items yet! At this point, I’ve either been scammed, or this is the most incompetent business I’ve worked with. Next time I’ll just order from Amazon or literally any other service, because this is beyond insane."

"This is definitely not a good condition place to buy things. First, overpriced and second, which is the most important, they don’t have a reliable delivery date. I bought an order over 5k in furnitures and it’s more than a month delayed. So why pay more if they can not deliver on time? So bottom line you pay more and get extra stress to get things done. For this reason I don’t recommend to buy at this store."

"Spent $2400 on the Andes Sectional in 8/2020. It started to show wear within months. I finally decided to contact West Elm as this sectional looks terrible. I'm 150 lbs. and live alone with my 8 lb. cat. You'd think there was a house full of kids jumping on this thing the way it looks! I called the store where I bought it and they said someone would contact me. 9 days later and no call, no email, nothing. I've called the store to follow up and I have been told there is nothing else I can do, I just have to wait for the company to call me. Terrible customer service after the sale. They have cool LOOKING stuff, but it ain't cheap, and the quality is just terrible."

"We were looking for new shades for our pendants in the kitchen. Went in West Elm and saw they had these glass globes for 75% off. Salesman was very helpfull and found one more of the small globes in the back so we had a perfect set. Great place! Great service! Will go back."