Fidelity Investments 11513 Parkside Drive, Knoxville, TN 37934

"Scheduled an appointment well in advance for a phone conference. Was email reminders for the call, with direction the fidelity representative would call me. Unfortunately, I never received a call for my scheduled call. This is a very unprofessional and disrespectful group, such a shame."

"Made appointment with Robbie Duncan for week out. I am about an hour away. Called and confirmed appointment before arrival with whoever answered phone and she confirmed 1 pm appointment. Get there wait 10-15 min and Robbie send someone out to say that my appointment was supposed to be a phone call appointment. So the girl says she will try to answer any questions i might have. Really, cant believe i drove up for this. Also cant believe since i was there he would not meet. Wow! I have no use for them at this point."

"Fidelity professionals are extremely helpful and courteous. They are knowledgeable and efficient problem solvers about every situation I could throw at them. The staff at the Knoxville office are a critical asset to investors and to Fidelity. Recently, I had very positive interactions with Jay Morris and Andrew Thompson. I definitely recommend the Knoxville Fidelity office for anyone interested in growing and managing assets."

"Everyone that’s complaining about the long wait time on the phone you need to understand about the sheer amount of people switching over to Fidelity from Robinhood. This alone is going to cause wait times on the phone. This is 5 ⭐️ company and they have handled this crazy time wonderfully. I’ll very likely be with them the rest of my life. Thank you for everything you guys do!"

"I've had an account here for a while but it's been hard to talk to anyone. Their hours show they're open until 5:00pm so I went to talk to someone at 3:30pm and was not allowed to go in and was met by a virtual teller that offered to have someone call me. How nice, I'm considering closing my account and going somewhere else. I went home to call them and waited on hold for over 45 minutes, and the music that plays while on hold is static and really sucks. Not customer friendly."