Hollister Co.

"Went to the store to order a fleece shirt for my son away at college. Associate at store either ordered the wrong size or warehouse shipped wrong size. They were unwilling to order the correct size unless I came back to the store and paid again, wouldn't even get the correct size shipped to the store for pickup. No more shopping Hollister for me!"

"All I can say is RACIST!!!!! Stood on line to only be ignored. A Caucasian women with children was able to just walk up and get cash out and greeted. Once I finally was up I never was greeted, wasn’t told my transaction went through on her end because she never hit the necessary keys due to talking to other customers over me and her co worker. Then handed me my receipt and didn’t say anything… I will never shop at this store ever again. No stars if I could and in hopes they hire better employees with customer service to all ethnicities."

"I placed 2 order and i paied online. I received the confirmation email of my orders. The day after my 2 orders were canceled without any reason. The custmer service does not know why and told me to ask by email. Really the worst customers and shopping experience i have had in years. Never shop again and will always disrecommend it."

"Awful customer service. I spent over $600 in that store for Christmas for my children. I went to return my son's jacket because it was too small, & the manager in the store, I had to walk through and explain to him how to do his job. They did not have the coat in store, so we ordered it online, fine the coat was less inexpensive, so no biggie there. But the issue is instead of giving the remainder of my money back, they stated they "could only put it on a gift card." I email the company about my issue, no response. (still no response, months later btw) WEEKS go by, coat doesn't come, I call customer service, "they don't understand why the order is at a stand still." Delete that order. & re-order the coat, then I get an email confirmation, the my order was delivered, I'm excited my child needs a coat its winter time. I have security cameras surrounding my home, nothing was delivered. I call customer service again, reorder the coat, okay fine, weeks go by, nothing. I call again see what's going on, now the coat is unavailable, and again "they can only give me store credit for the coat" I still haven't spent the original money on their original gift card. I'm livid now. Never again, will I shop there."

"Hollister has great merchandise but they had false advertising at this store. They had a 40% off coats and jackets sign on display and it did not say on select items. And the coat that they refused to give me the discount on was the only coat or jacket immediately by the sign. The only thing else right by the sign was shirts and pants. And then when I brought it up at the register realizing they didn’t give me the discount I was told by the cashier that it was my mistake and that I misunderstood their sign when in fact they were either accidentally unclear, at the least, or just straight up falsely advertising a sale that they then refused to honor."