Tim Hortons,

1786 Empire Boulevard, Webster, NY 14580

"It's Tim Hortons... the coffee is always good, usually has good and fresh donuts as well as breakfast sandwiches and breakfast wraps. They do serve lunch at Tim Hortons, but I haven't had any of it and wouldn't be one to have a fair opinion. The staff is always friendly and attentive, and will leave you with a smile!"

"A new location located on Empire Blvd and Bay Road. 1q Right in Penfield-Webster area to serve both towns. A very nice place for breakfast lunch. Open 7 days a week from 7 am till 3 pm."

"Waited in the drive thru line for over 30 minutes!!!!! I get told at the speaker "there's only 2 of us here, sorry". I FINALLY! get my order and this is what my box of timbits look like... I went inside and got a full refund. The case of donuts was almost completely empty.. 1 other customer that was inside said "you might want to call your store manager for some help" and the associate replied "yeah I was thinking about doing that". Thinking about doing that???? You have customers waiting over a HALF HOUR! Your donut case is almost empty! And you're handing out orders like the picture I attached.. Is this how this location provides great customer service?"

"Usually, service is very good and workers are polite and helpful. But now and then you get a guy like today who is a bit curt, interrupts, and rough with your card and food. However, that's not a reason to post and rate, because usually workers are very polite and friendly. But the blueberry bagel the rude worker prepared, as you can see in the picture, was done with dirty tools. I'm not sure what the orange stuff is in my blueberry bagel with strawberry cream cheese, but I think it's some melted cheese. I can only assume of course that he didn't clean his workspace or tools before preparing another bagel which seriously disgusts me. This could be dangerous if someone has an allergy and regardless who wants to eat something made with dirty tools? I can only imagine what else besides cheese made it into my food. I threw this away, a waste of money. *It's REALLY gross*. This person worked at 2pm on Sunday the 4th."