Costco Tire Center 1021 Pine Plaza Drive, Apex, NC 27523

"Went here for tire rotation… Mechanic has cross threaded at least one stud in each of the tire… Dealer quote me 1200 to replace all the damaged stud.."

"I changed all 4 tyre in my Honda CRV couple of month ago just week ago one of tyre had flattened I have warranty so that I go there for changed one tyre I wait long time almost 4 hour at end they does do nothing they return me only they ordered tyre they had not stocks what a shame big store had no stock today is 5 th day Iam waiting for tyre I have not other car it makes big trouble to me for riding for work today I called their they told me only coming thrusday tyre will be available so that don’t go costco for change tyre if you have no other vehicle.if I did not change before there I did not go there this is my last for chafed tyre there ."

"7/11/23 update: I have since brought my car in multiple times without issue. Brought up to 4 stars. Original: I was really hoping this service would be good. But very disappointed. I brought my car in and told them my front right tire was leaking air. 90 minutes later they tell me they finished. But turns out they "finished" without even removing the nail that was stuck in my leaky tire. I expect better from Costco."

"Very poor service. I git tires here, and had a flat tire few months later. I called them on a Monday afternoon to enquire about the procedure to get the flat fixed under warranty. The tire center rep put me on hold and after waiting for 20 minutes, I hung up! I called the administrative staff to complain and their explanation was that the tire center was extremely busy. Well, shouldn't they hire more staff to meet the increased demand? Apparently "they don't do that". I have to think hard about going back to this Costco for tires."

"The crew is great and the warranty is good, but the check-in and pickup process sucks. Corporate needs to get an automated check-in and pickup for basic things like rotate and balance. Always spend 15 minutes in line, even if you have an appointment and just have to hand over your keys."