Firestone Complete Auto Care 1401 East Williams Street, Apex, NC 27539

"The Apex, NC location has been my support team for over 5 years now. They've always been kind and supportive. A big shout-out to Mr. Mark who does his best to ensure that you're in the best hands! Thank you Firestone- Apex Crew!"

"I have been using Firestone of Apex for a few years now and have always been pleased with their customer service. Including the service & work completed on my vehicles. A special shout-out to Mark Hamel, store manager, who always goes above and beyond. He and the staff, I feel, are people I can trust. Thank you!"

"I had an appointment today for an alignment and was greeted graciously by Phil. My vehicle was serviced promptly, and I was beyond satisfied with the needed recommendations by the Service Technician. Phil did not use any high pressure sale tactics that most auto places pull on customers. He was straight forward, totally honest, professional, and went above & beyond to answer all my questions. I will definitely be back for future services & will recommend this particular establisment to any friends that need mechanical work done on their vehicles. Thank you again for the positive experience!"

"Appointment was confirmed at 10 AM and I did not have to wait long. Mark and his team took their time with my fleet vehicle. Mark called the Fleet company’s customer service to request new tires, a much needed alignment, and wiper blades along with the oil change. Quick and knowledgeable staff. Will be recommending my Amgen colleagues here. Thank you Mark and Apex Firestone."

"Submitted online appointment for open 7am appointment. Dropped off my truck the night before, and spoke with Service Advisor about morning appointment and service request - was told the morning appointment was good and they'd get to work on my service requests. Next day of the service appointment, no call from Firestone. So I call at 3pm, and they have no idea about my truck or who I am. It takes a few minutes, then the guy says It will be another hour or so to do the oil change, tire rotation and wheel alignment check. Two hours go by, nothing. I call back at 5pm. Again, they have no idea who I am or what truck I'm talking about. So I go over there to get my truck. They are still confused, and then provide a bizarre explanation that they did the tire rotation and wheel alignment check, but forgot the oil change. I have no way to verify the tire services, but I could check my dirty oil - so they confessed to that. An angry overworked tech changes my oil as I stand there and watch - to make sure the service is actually done. I leave Firestone after 6pm, from a 7am appointment for oil change, tire rotation and alignment check. DO NOT go to Firestone Apex. You may or may not get the services you pay for. And it takes a lot of time to get a simple oil change, 11 hours to get an oil change to be exact. DO NOT waste your time with Firestone Apex."