Tory Burch,

630 Old Country Road, Garden City, NY 11530

"Customer service is horrible. I understand it’s probably commission based, but don’t put others to the side who aren’t purchasing. I had to do a return and the lady had me waiting 20 minutes standing by the register while she made 3 sales before finally getting to me, I was going to exchange it for something and buy more things but honestly their lack of care put a bad taste so I left instantly. Soho location has been the best experience yet."

"HORRIBLE CUSTOMER SERVICE I went to purchase a pair of flip-flops yesterday around the afternoon. The store was not crowded. I spoke to a female sales associate regarding a pair of sandals, they were not available in the store. She offered to have them shipped to the store or my home I told her please ship it to the store as it's easier for me. 10 minutes go by and she made a mistake and shipped it to my home. I said it's OK no problem I'll be home all day that day. It's fine don't worry about it. I checked my email and I see that she did not add the apartment to my address so I guess I won't be receiving the shoes. I will be calling corporate , for the inconvenience"

"I honestly never leave reviews, but I had to after such a wonderful experience. Jeff and Rene couldn’t have been more welcoming or helpful. I highly recommend coming here to shop."

"Unfortunately this store ship sank once their old SM left (Amanda) they were such a happy staff and very welcoming . It’s so sad to see such a great staff energy drained out . I’ve visited the store recently and I was very disappointed ! New SM seemed as if she was on some type of drug assisting me. Kathy was the BEST sales associate followed by Jennifer & Kiara . I wish the staff all the a best BUT they need a new leader to lift their souls back up ."

"This was such a wonderful experience! I accidentally ordered the Ella tote with a shiny patent on the front instead of the matte finish. I went into the store to exchange it. A kind young lady by the name of Jennifer assisted me in exchanging my bag for the correct one. She even gave us refreshments(cold waters) as we waited which was so sweet. She went above and beyond in terms of customer service and even showed me other ways to make use of the bag as a teacher. Thank you for such a wonderful and pleasant experience in your store."