Big John's Pizza & Pasta 21911 Jamaica Avenue, Queens, NY 11428

"Disheartening Decline in Quality at Big John’s Pizzeria Dear Big John’s Pizzeria, I am writing this with a heavy heart as a long-time customer who has cherished the memories associated with your establishment. Unfortunately, my recent experience has left me disheartened and compelled to share my concerns. Over the years, I have relished the freshness and love evident in your pizzas. However, my recent order was far from the Big John’s I remember. Despite ordering an XL pizza, what awaited me was disappointingly small. The once delectable cheese now lacked its former allure, it no longer just slips off deliciously and the pepperonis were not only minuscule but also unpleasantly hard. Equally distressing was the state of the bread. The soft, delicious texture I grew up loving has been replaced by a thin, stale alternative that pales in comparison. Even the zeppoli’s, a treat I eagerly anticipated, were lackluster – insufficient powdered sugar robbed them of their usual delight. As someone who has grown up with Big John’s, from elementary school to military service, it pains me to witness this decline. The place I once associated with warmth and quality now seems more focused on profit than the love that used to infuse your food. Regrettably, my loyalty has been tested, and I cannot overlook these recent shortcomings. Losing a customer who has been a steadfast supporter throughout the years should be a cause for concern. I hope this feedback prompts a reevaluation of your priorities and a return to the standards that made Big John’s a beloved part of my upbringing. Would like to note that I’m pregnant AF so I still ate. But usually I would’ve devoured a whole pie alone. I couldn’t eat more than one slice."

"The pizza was not authentic. Tasted sweet and the bread was undercooked."

"My family and I have been ordering from Big John’s for years! We especially love the pick your own 6 topping special with fresh garlic, spinach, broccoli and other yummy ingredients. I highly recommend it!"

"Ordered my pizza an hour before I arrived . When I got there the guy told me 5 mins. 30 mins later he gives me my food and charges me $19 for a medium pie. It states on the paper menu 16.95 but on the actual stores’ price Board the Medium pie is 14.95 . Doesn’t make any sense. Then I asked for light sauce and the pie just looks terrible . Barely cooked"