Beyond Bagels

"So pissed I just wanted a cofffee and was a few cents off and they wouldn’t give it to me and then the guys were arguing it was weird. Beeen going for years but it seems like just clowns run this spot"

"On 12/19 I ordered a dozen bagels online to be delivered out of state from NY-fla. It cost 117.94. on 12/20 I rec'd a call from Marco at beyond bagels & he said my CC expiration date was wrong, gave him correct date, he told me they be delivered by Fri 12/22 as I pd for 2nd day air. As of 12/24 they still weren't delivered & that started an email conversation with the owner Robert, who although was apologetic he couldn't see that it was their fault because I was told they'd be there. 12/26, still no bagels & reluctantly the owner issued a refund, which was run on the 27, telling me that it could take a few days to process which I understood. 1/2/24 still no refund which I emailed the owner again & again was told it's probably delayed because the holiday, again I understood. 1/4/24 I called the owner & explained the explanation data issue when the order was placed & could it possibly be the same reason? He emphatically refused to check the card # & told me it's my bank. 1/5 I Called my bank & explained the whole situation, she looked at my account & saw nothing leading to a refund, at that point having dealt long enough with not only the rudeness of the owner but the employee marco, I put in a dispute for my refund which took them 1 day to process. I will never use beyond bagels again. & To quote the owner who said "I'm only refunded your money because I feel bad, not because it was our fault", I told him that Marco told me "I was mistaken for believing that 2nd day air means it gets there in 2 days"! I replied to Marco "that's exactly what 2nd day air means! With great bagel stores on virtually every other block on long island, I find it hard to believe this one still exists!"

"Food was great but they didn’t give us half of our order. After spending $30 on one Bacon, Egg, and Cheese on a bagel, White Fish on a Bagel, Croissant, and two hashbrowns. Employable who took our order looked miserable and gave us attitude when we asked for TWO hashbrowns. Opened the order when we got home and was missing an entire sandwich and hash brown. Food was good but come on? How do you miss half the order?"

"I received a package shipped from ny to myself yesterday12/16 at 2pm. The label on the package said it was supposed to be here 12/23. There was no note as to who it was from . When I figured it out that my mother sent bagels for us to enjoy for Christmas I let her know they arrived . She was guaranteed they would deliver on time. Well I received 6 day (assuming they shipped on tge same day they were made) old bagels poorly packaged. There was so much air in the sealed bag there was no way they would be fresh . Almost hard .... all of the everything seasoning was soggy. Are you out of your mind ? $22 for a dozen of mediocre at best bagels and another $17 to ship it for it not to arrive on time . Would u eat 6 day old bagels that have been sitting in a box? Would never recommend. Maybe there was a chance these bagels would have been good had they arrived at the 3 day mark as they were supposed to . Beyond bagels should be ashamed of themselves guaranteeing them to arrive a certain time . Don't ship perishable items if u can't deliver"

"I've been here twice. And the food was good. What I didn't like was the unprofessional approach to interaction with customers, not just myself. They do not offer free refills. On lemonade and ice tease & cofee. Yet it is so easily accessible by anyone who walks in. Put them behind the counter and serve it yourselves if you want to deny customers free refills if."